Appointment Coordinator

University Orthopedics; Providence (RI); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

University Orthopedics in Providence, RI seeks an Appointment Coordinator to join a team-oriented environment. The role handles inbound calls, schedules appointments, verifies demographics and insurance, and communicates with billing to ensure referrals and eligibility requirements are met.

The successful candidate will be detail-oriented, compassionate, and capable of multi-tasking in a fast-paced setting, with strong phone skills and excellent customer service.

Qualifications

• High school graduate; able to handle confidential information with professionalism.
• Excellent communication over the phone and in written form; customer service focused.
• Experience in a fast-paced call-center environment preferred.
• Willingness to travel to all sites if/when necessary; bilingual abilities a plus.

Responsabilités

• Answer inbound calls with positive, clear communication.
• Schedule, reschedule and cancel patient appointments; triage to appropriate physician.
• Register patients and enter accurate demographic and insurance data into the system.
• Coordinate with billing for insurance eligibility and referral requirements.
• Familiar with Athena EMR for appointment scheduling and messaging providers.

Connaissances

Communication

Phone skills

Customer service

Multitasking

Teamwork

Bilingual (Spanish/Portuguese a plus)

Formation

High School diploma

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Appointment Coord. Full Time Providence, RI, US

2 days ago Requisition ID: 3035

Job Title: Appointment Coordinator

Reports To:Director of Patient Access

GENERAL SUMMARY OF DUTIES:

This team-oriented position is responsible for answering incoming calls; scheduling, rescheduling and canceling patient appointments; directing calls to the proper locations; processing incoming electronic referrals; various operator and administrative duties as assigned. Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment.

Essential Job Functions:

• Promptly answer the telephone using positive and clear communication
• Register patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance)
• Work closely with billing team for insurance eligibility, and insurance referral requirements
• Schedule appointment – triage patient problem and schedule with appropriate UOI physician
• Review appointment date, time, location, and provider name with caller
• Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.)
• Remind caller of cancellation/no-show policy
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Efficient use of Athena EMR for appointment scheduling as well as sending messages to providers and coworkers
• Collaborate and develop strong professional relationships with the Administrative Assistant team members
• Additional duties as assigned by the Manager to meet department needs

Requirements:

• High school graduate with demonstrated maturity to deal with confidential information
• Must be able to work the hours needed in the Patient Access Center department, including occasional Saturday hours.
• Ability to communicate effectively on the telephone
• Ability to handle a "call center" environment: work quickly and multi-task
• Ability to handle confidential and sensitive information
• Ability to exercise good telephone manners to handle calls appropriately
• Ability to demonstrate compassion and sensitivity to caller
• Ability to demonstrate good customer service
• Ability to work in a team-oriented environment
• Very familiar with computer functions and Microsoft programs
• Ability to type quickly and accurately while speaking on the phone
• Pertinent job-related experience such as medical office receptionists and medical assistants with familiarity to medical terminology, but willing to train a strong candidate
• Professional, pleasant, cheerful, and neat appearance required
• Ethical and positive work principles
• Ability to speak Spanish and/or Portuguese a plus
• Must be able to travel to all sites if/when necessary.