Front Desk Receptionist

Natura Organic Skin Boutique; Buffalo (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Natura Organic Skin Boutique in Buffalo, NY is seeking a Front Desk Receptionist to be the welcoming face of our spa. This paid role supports front desk operations, client services, and basic office management.

You will greet visitors, manage scheduling, handle communications, and assist estheticians between clients while maintaining an organized reception area and professional phone etiquette.

Qualifications

• Experience in office management or receptionist roles.
• Proficient with general office software.
• Strong phone etiquette and client communication.
• Excellent organizational and multitasking abilities.
• Evening and Saturday availability.

Responsibilities

• Greet visitors, clients, and vendors with professionalism and warmth.
• Manage incoming and outgoing correspondence, including emails, texts, and portal communications.
• Maintain an organized front desk area and the daily/weekly cleaning schedules.
• Assist estheticians between clients with laundry and room turnover.
• Assist with appointment scheduling, calendar management, and cashing out clients.
• Support clerical tasks such as retail inventory and updating client records.
• Provide excellent customer service with professional phone etiquette and client communication.

Skills

Office management

Administrative skills

Customer service

Multitasking

Communication skills

Job description

Front Desk Receptionist

Job Description

We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization.

This vital role involves managing front desk operations, providing exceptional customer service, and ensuring smooth office management. The ideal candidate will demonstrate excellent communication skills, technical proficiency, and organizational abilities to create a positive first impression for visitors and clients alike. This paid position offers an exciting opportunity to develop your administrative expertise within a vibrant team environment.

Duties

• Greet visitors, clients, and vendors with professionalism and warmth, ensuring a positive experience from the moment they arrive
• Manage incoming and outgoing correspondence, including emails, texts, and client portal communications
• Maintain an organized front desk area, implement the daily and weekly spa cleaning schedules
• Assist estheticians between clients with laundry and treatment room turnover
• Assist with appointment scheduling, calendar management, and cashing out of clients
• Support clerical tasks such as retail inventory, updating client records, and client follow-up
• Provide excellent customer support by addressing inquiries professionally and efficiently while demonstrating strong phone etiquette and client communication skills

Requirements

• Proven experience in office management or administrative roles with prior front desk or receptionist responsibilities
• Strong computer literacy including proficiency in general office software
• Familiarity with phone communication best practices
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
• Ability to handle customer service interactions with professionalism, patience, and a positive attitude
• Strong time management skills to prioritize tasks effectively while maintaining productivity software standards
• Evening and Saturday availability required

Join our team as a Front Desk Receptionist where your energy and organizational talent will make a meaningful impact every day! We value proactive individuals who thrive on delivering exceptional service while supporting our office's seamless operation.