Front Desk Receptionist

Four Seasons Hotels and Resorts; Baltimore (MD); On-site; USD 37,000 - 56,000; Full time

Job summary

Join a leading hotel chain as a Front Desk Receptionist, where you will provide top-tier hospitality to guests. Your role will involve handling guest interactions, managing inquiries, and ensuring smooth check-in processes, contributing to an exceptional guest experience at Four Seasons.

Benefits

Medical, vision and dental insurance

Complimentary life insurance

Paid time off and holiday

401k Retirement Plan

Complimentary employee meals

Discounted employee parking

Complimentary room nights at Four Seasons hotels

Qualifications

• Handles guest interactions with professionalism.
• Resolves customer complaints and inquiries effectively.
• Ensures efficient check-in and check-out processes.

Responsibilities

• Accommodates special requests from guests.
• Acts as the first point of contact for guests needing assistance.
• Assesses guest needs and offers personalized recommendations.

Skills

Hospitality

Customer Service

Problem Solving

Job description

Join to apply for the Front Desk Receptionist role at Four Seasons Hotels and Resorts

Join to apply for the Front Desk Receptionist role at Four Seasons Hotels and Resorts

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Front Desk Receptionist

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Ensures the process of the guest checking in and out is completed in an efficient and friendly manner.

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What To Expect From Your Employee Experience

• Hourly Rate: $21.39
• Medical, vision and dental insurance
• Complimentary life insurance
• Short-term disability insurance
• Paid time off and holiday
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking
• And Much More!
  
  

Miscellaneous

Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Travel Arrangements and Hospitality

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