Front Desk Receptionist FT

United Surgical Partners International Inc (USPI); Bel Air (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

A growing ambulatory surgery center is seeking a Front Desk Receptionist to support patient services and business office functions. The ideal candidate will have strong communication skills, experience in medical office administration, and a commitment to patient care. Join a team that values its employees and aims to provide top-notch surgical services to the community.

Qualifications

• 2 years of experience in medical office administration.
• Knowledge of medical terminology and surgical procedures.
• Current BLS certification required.

Responsibilities

• Greets patients and manages patient admission processes.
• Maintains patient confidentiality and assists in financial advocacy.
• Handles incoming calls and communicates effectively with patients.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Outpatient Center Of Delray, is a busy, multispecialty ambulatory surgery center located in Delray, Florida. We are an affiliate of United Surgical Partners International. USPI provides first-class surgical services for local communities, and we recognize our employees as our number one asset. USPI’s mission is to care for each patient and their family as if they were our own. Each patient, each family, each and every time. If you share our mission, please reach out to discuss joining our team.

Job Summary

The Front Desk Receptionist supports the Business Office functions for patient services. This person is often the first on-site contact the patient has with the Center. As such, the Business Office Clerk should have excellent people handling skills and a high degree of accuracy in obtaining and recording information. This person shall be organized. May be delegated additional responsibilities or special assignments by the Business Office Manager.

Essential Job Duties and Responsibilities: Include the following. Other duties may be assigned:

1. Greets and sees to the needs of the patients and families.
2. Admits patients by obtaining insurance information, copies of insurance cards, patient signatures, and collects the amounts to cover the patient’s portion of financial responsibility.
3. Serves as a financial advocate for patients, informing them of payment plan options if necessary while still maintaining a high up front collections rate.
4. Enters the patients’ insurance information accurately in the computer system to produce a clean claim form. Maintains an error rate of less than 2%.
5. Maintains the daily receipt journal, prepares receipts for cash, check or credit card, and ensures the patient has a copy. Submits the journal for posting daily.
6. Prepares patient charts
7. Notifies appropriate staff of the patient arrival and admission.
8. Keeps family members informed of patient’s status during their stay in the Center.
9. Receives incoming phone calls within 3 rings; transfers calls appropriately; takes messages as necessary. Maintains friendly and polite phone etiquette.
10. Ensures that all vendors/visitors/residents are properly checked in before authorizing admittance into patient care areas.
11. Maintains patient confidentiality standards for both medical and financial information in accordance with applicable policies and regulations.
12. Participates in loss prevention by protecting company assets and maintaining a safe environment.
13. Provides back-up support to the Business Office staff and Business Office Manager as needed.
14. Demonstrates a thorough knowledge and understanding of the Center’s Policies and Procedures.
15. Assists in continuous quality improvement processes.
16. Seeks involvement in activities that promote professional growth and behavior, and promotes and assists employees in the same.
17. Informs Business Office Manager of applicable day-to-day situations.
18. Follows employee health, and other personnel and staffing policies.
19. Able to work as a team member.

Required Skills

Position Requirements:

1. Must have a high school diploma or equivalent with two years of work experience in medical office, hospital or clinic office administration with experience in patient services, scheduling, billing, coding or related fields.
2. Knowledge of computer software such as Microsoft Office.
3. Duties require professional verbal and written communication skills as well as proper telephone etiquette.
4. Knowledge of medical terminology and surgical procedures. Has a thorough understanding of the requirements of Medicare, Worker’s Compensation and third party payers as related to ASC reimbursement.
5. Must demonstrate the desire and ability to work productively within a Team concept while utilizing exceptional interpersonal and communication skills to independently interact with physicians, patients, family members and all levels of staff.
6. Ability to think quickly and problem solve independently.
7. Maintains current BLS certification
8. Failure to maintain any required licenses, registrations or certifications may result in temporary or permanent disqualification from employment.

USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

Required Experience