Front Desk Receptionist

Foot and Ankle Specialists of the Mid-Atlantic, LLC; Rockville (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Front Desk Receptionist to support its dynamic office. The ideal candidate will have strong customer service skills, experience in administrative support within a medical setting, and an ability to manage multiple tasks efficiently. Responsibilities include scheduling appointments, managing patient flow, and maintaining health records, all while ensuring a welcoming atmosphere for patients. Health benefits, life insurance, and a 401(k) plan are offered as part of the employment package.

Benefits

Health Insurance (Single & Family plans available)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off

Paid Holidays

Qualifications

• 2+ years of admin support experience in a medical environment preferred.
• Knowledge of health insurance protocols and medical terminology.
• Ability to maintain HIPAA compliance.

Responsibilities

• Welcome patients and answer questions upon arrival.
• Manage patient scheduling and electronic health records.
• Collect payments and maintain office inventory.

Skills

Customer service

Multi-tasking

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft 365

Job description

Job Details

Description

The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Front Desk Receptionist Required Skills And Experience

• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public
• 2 + years’ admin support in a medical environment preferred
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferred
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must demonstrate a strong work ethic and maintain professionalism at all times
• Must have a team mentality, flexibility and willingness to learn
• The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance is mandatory.
• Must exercise good judgment and discretion
• Technologically savvy and proficient in Microsoft 365 products, including Word, Excel, Outlook, and Teams
  
  

Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):

• Welcome patients upon arrival; Answers questions and concerns.
• Answer incoming calls, provide information, and transfer calls or take messages as necessary
• Schedules appointments
• Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
• Maintain and update patient records using data entry, faxing, and scanning.
• Collect deductibles, coinsurance, balances, copays and sell OTC items
• Checks all required AR/AP changes since last visit and updates records accordingly
• Must be able to maintain multiple doctor’s schedules.
• Maintain list of orthotics received, contact patients and make follow up appointments
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Check next day charts for insurance eligibility and necessary referrals and prior authorizations
• Prepare end of day reports, deposit slips, and upload to shared files daily
• Review billing claims and denials and collect necessary information from the provider or patient
• Assist with additional office tasks as necessary
  
  

Front Desk Receptionist Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.

Front Desk Receptionist Benefits Offered

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off
• Paid Holidays
  
  

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