Front Desk Receptionist

Serenity Healthcare; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Serenity Healthcare is seeking a Front Desk Receptionist for their San Antonio office. The role emphasizes excellent communication and interpersonal skills to enhance client experiences. The position offers full-time hours and various perks, including comprehensive insurance and career advancement opportunities.

Benefits

Career Advancement Opportunity

Medical, Vision, and Dental Insurance

Paid Time Off

10 Major Holidays Off

401k

Employee Referral Program

Qualifications

• 1+ year of full-time customer service experience required.

Responsibilities

• Update and verify customer information.
• Create rapport with customers and address their concerns.
• Ensure a positive customer experience.

Skills

Communication

Interpersonal Skills

Attention to Detail

Multitasking

Education

High School Diploma/GED

Job description

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Location: Austin, TX

Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a Front Desk Receptionist for our San Antonio, TX office to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal skills to provide an exceptional experience for our clients. Your attention to detail and proactive approach will contribute to a smooth and seamless client journey, leaving a lasting positive impression on everyone who visits our clinic.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and supporting these patients may be triggering for some people.

Perks at Serenity:

• Career Advancement Opportunity
• Medical, Vision, and Dental Insurance (Serenity covers 90% of your insurance premium)
• Paid Time Off
• 10 Major Holidays Off
• 401k
• Employee Referral Program

Responsibilities:

• Update and verify customer information upon each visit.
• Help customers feel valued by creating rapport, remembering their names, interests, and stories.
• Answer questions, address worries, respect boundaries, and be sensitive to each person’s individual challenges.
• Ensure positive customer experience by providing support and compassion.
• Rotate through other various office tasks throughout the day.

Qualifications:

• High School Diploma/GED.
• Excellent verbal and written communication, basic math skills.
• Proven ability to multitask in a fast-paced environment.
• 1+ year of full-time customer service experience, reception, or personal customer service industry.

About Serenity:

Serenity is a leader in healthcare technology, using advanced medical devices to give patients long-term success, even when other treatments have failed. We are committed to evidence-based research and proven results, pushing ourselves daily to help patients regain their lives with revolutionary healthcare technology.

Job Details:

• Full-time (3 13-hour shifts)
• Office Hours: Monday-Friday 6 am-8 pm, Saturday 7 am-7 pm
• This position is contingent on successfully completing a criminal background check upon hire.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Mental Health Care