Hotel Front Desk Receptionist

La Quinta Inn Austin Oltorf; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a front desk agent to join their guest services team in Austin, Texas. The ideal candidate will have a passion for service, strong customer service skills, and experience in the hotel industry. Responsibilities include welcoming guests, managing bookings, and ensuring exceptional stays. This role offers growth opportunities and flexible hours.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Check guests in and out, ensuring correct keys and room numbers.
• Communicate with housekeeping to ensure guest rooms are ready.
• Manage room bookings in-person, online, and through calls.

Skills

Customer Service

Time Management

Organizational Skills

Education

High school diploma

Tools

Microsoft Office

Reservation Management Systems

Job description

Posted 2 days ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• 1+ year of hotel industry experience or related job preferred

Compensation

$14 - $15 hourly

About La Quinta Inn Austin Oltorf

Our location is in South Austin at the intersection of I-35 and Oltorf. We are located near two bus stops and near downtown events and different venues.