Spa Receptionist

Four Seasons Hotels and Resorts; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading luxury hotel in Austin seeks a Spa Receptionist to join their dynamic team. The role involves welcoming guests, managing inquiries, and providing exceptional service to enhance the spa experience. Ideal candidates should have customer service experience and strong communication skills.

Benefits

Free Medical, Dental, and Vision Insurance

Room night stays at Four Seasons Worldwide

Employee meals

Dry cleaning of uniforms

Parking in Downtown Austin

Discounted public transportation

Gold’s Gym membership

Vacation and Sick Leave

401k participation with matching

100% Company-Paid Parental Leave

Qualifications

• 1-2 years' experience in customer service preferred.
• Strong communication skills and problem-solving ability.

Responsibilities

• Welcome guests and handle inquiries at the spa.
• Schedule treatments and customize guest experiences.

Skills

Communication

Problem Solving

Job description

Join to apply for the Spa Receptionist role at Four Seasons Hotels and Resorts

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the Location

Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown—on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.

About The Role

Four Seasons Hotel Austin is seeking a Spa Receptionist to join our dynamic Spa Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, and we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

What You Will Do

Are you excited about delivering the best Spa experience to our guests? This position may be the perfect fit for you! The Spa Receptionist welcomes guests, handles inquiries, and is knowledgeable about treatments, products, services, pricing, and scheduling treatments to maximize the use of time within the schedule. Spa Receptionists anticipate, customize, and service guests’ needs proactively and are well-versed in all available menu options.

What You Bring

• One to two years’ experience in a customer service role (preferred)
• Strong communication skills
• Ability to quickly solve problems
• Work authorization in the United States

What We Offer

Learn About Our Amazing Benefits!

COMPLIMENTARY

• FREE Medical, Dental, and Vision Insurance after 30 days
• Room night stays at Four Seasons Worldwide
• Employee meals prepared by the Four Seasons Culinary Team
• Dry cleaning and alteration of employee uniforms
• Parking in Downtown Austin during work shifts

DISCOUNTED

• Discounted public transportation options
• Four Seasons beds and bedding
• Gold’s Gym membership

Additional

• Vacation, Sick, Twelve Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth opportunities within Four Seasons

Schedule & Hours

As our hotel operates 24/7, 365 days a year, our spa receptionists must be flexible to work mornings, evenings, weekends, and holidays.

We celebrate diversity and are committed to an inclusive culture. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information, visit the EEOC poster at EEOC website.