Front Desk Receptionist

Skin Arts & Science Incorporated; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Job summary

A reputable med spa in Austin, Texas, is seeking a Front Desk Receptionist who will become the first point of contact for clients, ensuring a welcoming and professional atmosphere. This role involves efficiently managing client check-ins and check-outs, appointment scheduling, and processing payments. The successful candidate will possess strong communication skills, have experience in customer service, and be well-groomed and professional. Additional responsibilities include promoting products and maintaining the spa's presentation and cleanliness.

Qualifications

• 1+ year of experience in customer service or front desk (spa, salon, or medical office preferred).
• Knowledge of beauty/aesthetic treatments is a plus.
• Appearance and presentation must be professional at all times.

Responsibilities

• Greet clients promptly and professionally.
• Manage appointment bookings via multiple communication channels.
• Process payments accurately and maintain client records.
• Promote specials and upsell products when appropriate.
• Keep front area and lobby tidy and welcoming.

Skills

Customer service experience

Strong communication skills

Multitasking abilities

Organization skills

Comfortable with booking and POS software

Reliable and punctual

Tools

Aesthetic Record

Boulevard

Vagaro

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development

About Us

At La Bella Med Aesthetics, we pride ourselves on delivering advanced aesthetic treatments in a serene, results-driven, and professional environment. We combine science, artistry, and care to help our clients look and feel their best.

Overview

Front Desk Receptionist – Duties & Requirements. The Front Desk Receptionist is the first point of contact for all clients and is responsible for creating a welcoming, professional, and luxury experience that reflects the med spa’s brand. This role supports daily spa operations through exceptional customer service, communication, and organization.

Responsibilities

• Client Experience
  • Greet all clients promptly with a warm, friendly, and professional attitude.
  • Check in and check out clients efficiently.
  • Offer refreshments and ensure clients are comfortable while waiting.
  • Maintain a calm, welcoming tone even during busy times.
  • Handle client concerns or complaints professionally and escalate when necessary.
• Scheduling & Communication
  • Manage appointment bookings via phone, text, email, or scheduling software.
  • Confirm appointments and send reminders.
  • Notify providers of client arrivals and changes.
  • Communicate delays or adjustments to clients politely and proactively.
• Payment & Record Management
  • Process payments accurately (services, products, memberships).
  • Maintain and balance cash drawer at the end of each shift.
  • Update and maintain accurate client records and treatment notes in the system.
  • Ensure confidentiality and compliance with HIPAA standards.
• Sales & Product Knowledge
  • Promote current specials, packages, and memberships.
  • Educate clients about skincare products and treatment options.
  • Upsell and cross-sell when appropriate, maintaining a service-focused approach.
• Spa Presentation & Cleanliness
  • Keep front area, lobby, and restrooms tidy and stocked at all times.
  • Ensure music, lighting, and scent align with spa atmosphere.
  • Disinfect front desk area regularly following spa protocols.
• Team Support
  • Communicate clearly with providers and management.
  • Assist with inventory counts, restocking, and laundry when needed.
  • Attend team meetings, trainings, and staff events.

Professional Requirements

• Appearance & Presentation
  • Arrive well-groomed with clean, pressed uniform and name badge.
  • Maintain neat hair, light professional makeup, and minimal fragrance.
  • Nails should be clean and well-kept (no chipped polish).
  • Represent the med spa’s brand in a polished, professional manner at all times.

Skills & Qualifications

• 1+ year of experience in customer service or front desk (spa, salon, or medical office preferred).
• Strong communication, multitasking, and organization skills.
• Comfortable using booking and POS software (e.g., Aesthetic Record, Boulevard, Vagaro, etc.).
• Knowledge of beauty/aesthetic treatments is a plus.
• Reliable, punctual, and team-oriented.

Work & Attendance Expectations

• Arrive on time, ready to work, and in full uniform.
• Follow opening and closing procedures precisely.
• Maintain confidentiality and professionalism at all times.
• Flexibility to work evenings, weekends, or events as needed.