Front Desk Associate-MedSpa

SICI MED SPA MANAGEMENT LLC; Newtown (PA); On-site; USD 51,577,000 - 68,770,000; Full time

Job summary

SICI MED SPA MANAGEMENT LLC in Newtown, PA is seeking a Front Desk Associate to create a welcoming first impression for MedSpa clients. You will manage scheduling, check-in/check-out, and daily operations while delivering exceptional service.

You will greet clients, answer inquiries, educate on services and memberships, process transactions, maintain records, assist with product recommendations, and support social media efforts.

Qualifications

• High school diploma or equivalent required.
• 1+ year of front desk or MedSpa experience preferred.
• Experience with scheduling software or EMR systems preferred.
• Sales experience or comfort discussing services/products preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet clients in a friendly, professional manner.
• Schedule, confirm, and manage appointments for MedSpa services.
• Answer calls, emails, and texts promptly.
• Educate clients on services, promotions, and memberships.
• Check clients in/out, collect payments, and process transactions.
• Maintain client records in EMR or scheduling system.
• Assist with retail product sales and recommendations.
• Coordinate provider schedules to maximize efficiency.
• Manage wait times and ensure smooth client flow.
• Maintain front desk and lobby cleanliness and organization.
• Support intake forms and consent documentation as needed.
• Address client concerns and escalate when appropriate.
• Support social media efforts.

Skills

Front desk

Customer service

Scheduling software

EMR systems

Sales experience

Communication

Organizational skills

Multitasking

Education

High school diploma

Tools

EMR software

Scheduling software

Job description

Description

Position Summary:

The Front Desk Associate is responsible for creating a welcoming and professional first impression for all MedSpa clients. This role manages scheduling, client communications, check-in/check-out, and supports daily operations while delivering exceptional customer service and ensuring a seamless client experience.

Key Responsibilities

• Greet clients in a friendly, professional, and welcoming manner
• Schedule, confirm, and manage appointments for MedSpa services
• Answer phone calls, emails, and text inquiries in a timely manner
• Educate clients on services, promotions, and membership options
• Check clients in and out, collect payments, and process transactions
• Maintain accurate client records in EMR or scheduling system
• Assist with retail product sales and recommendations
• Coordinate provider schedules to maximize efficiency
• Manage wait times and ensure smooth client flow
• Maintain cleanliness and organization of the front desk and lobby area
• Support intake forms, and consent documentation as needed
• Address client concerns and elevate when appropriate
• Support social media efforts

Requirements

• High school diploma or equivalent required
• 1+ year of front desk, customer service, or MedSpa experience preferred
• Experience with scheduling software or EMR systems preferred
• Sales experience or comfort discussing services/products preferred
• Strong communication and interpersonal skills
• Excellent customer service and client experience skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Sales-minded with a service-focused approach