Front Desk Associate-MedSpa

DermDox Group; Pennsylvania; On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

DermDox Group is seeking a Front Desk Associate to create a welcoming first impression for MedSpa clients. You will manage scheduling, client communications, check-in/check-out, and daily operations while delivering excellent service.

Responsibilities include greeting clients, handling appointments, processing payments, and supporting retail sales. The role emphasizes strong communication, organization, and a service-minded approach in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• 1+ year of front desk or MedSpa experience preferred.
• Experience with scheduling software or EMR systems preferred.
• Sales experience or comfort discussing services/products preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and client experience skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Sales-minded with a service-focused approach.

Responsibilities

• Greet clients in a friendly, professional, and welcoming manner.
• Schedule, confirm, and manage appointments for MedSpa services.
• Answer phone calls, emails, and text inquiries in a timely manner.
• Educate clients on services, promotions, and membership options.
• Check clients in and out, collect payments, and process transactions.
• Maintain accurate client records in EMR or scheduling system.
• Assist with retail product sales and recommendations.
• Coordinate provider schedules to maximize efficiency.
• Manage wait times and ensure smooth client flow.
• Maintain cleanliness and organization of the front desk and lobby area.
• Support intake forms and consent documentation as needed.
• Address client concerns and elevate when appropriate.
• Support social media efforts.

Skills

Communication

Interpersonal

Customer Service

Sales Experience

Multitasking

Professional Appearance

Education

High School Diploma

Tools

EMR Systems

Scheduling Software

Job description

Description

Position Summary:

The Front Desk Associate is responsible for creating a welcoming and professional first impression for all MedSpa clients. This role manages scheduling, client communications, check-in/check-out, and supports daily operations while delivering exceptional customer service and ensuring a seamless client experience.

Key Responsibilities

• Greet clients in a friendly, professional, and welcoming manner
• Schedule, confirm, and manage appointments for MedSpa services
• Answer phone calls, emails, and text inquiries in a timely manner
• Educate clients on services, promotions, and membership options
• Check clients in and out, collect payments, and process transactions
• Maintain accurate client records in EMR or scheduling system
• Assist with retail product sales and recommendations
• Coordinate provider schedules to maximize efficiency
• Manage wait times and ensure smooth client flow
• Maintain cleanliness and organization of the front desk and lobby area
• Support intake forms, and consent documentation as needed
• Address client concerns and elevate when appropriate
• Support social media efforts

Requirements

• High school diploma or equivalent required
• 1+ year of front desk, customer service, or MedSpa experience preferred
• Experience with scheduling software or EMR systems preferred
• Sales experience or comfort discussing services/products preferred
• Strong communication and interpersonal skills
• Excellent customer service and client experience skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Sales-minded with a service-focused approach