Supervisor, Front Desk/Reception

The Wright Center for Graduate Medical Education; Wilkes-Barre (Luzerne County); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

The Wright Center for Graduate Medical Education is seeking a Front Desk/Reception Supervisor to oversee clinic front-office operations in a fast-paced setting. You will supervise staff, schedule, train, and ensure smooth day-to-day administration while maintaining high attendance and punctuality.

Responsibilities include managing patient scheduling, billing procedures, and EMR data entry, with collaboration across the Practice Manager and Medical Director.

Formación

• High school diploma or equivalent.
• 2–4 years of supervisory experience in a high-volume medical practice.
• Experience with MEDENT or other EMR software is a plus.
• Proficiency in Word, Excel, PowerPoint and Email.
• Ability to lead a team.
• Willingness to work a flexible schedule.

Responsabilidades

• Monitor the workflow of front desk operations.
• Create staff schedules to ensure appropriate staffing.
• Manage performance of front desk staff and conduct reviews.
• Lead the hiring process with HR and oversee onboarding and training.
• Ensure staff is trained in front desk operations including billing procedures.
• Address patient complaints and update leadership as necessary.
• Oversee patient scheduling and adjust as needed.
• Coordinate provider time off and schedule updates in the EMR.
• Schedule patient appointments and handle intake and exit of patients.
• Manage patient information in the EMR and perform daily cash account activities.
• Verify insurance information and scan records into EMR.

Conocimientos

Supervisory experience

Front desk operations

EMR software MEDENT

Microsoft Office

Communication skills

Flexible schedule

Educación

High school diploma

Herramientas

MEDENT EMR

Microsoft Excel

Email tools

Descripción del empleo

POSITION SUMMARY

This position is a supervisory position which oversees various clinic front-office administrative responsibilities as outlined below. The clinic front-office is a high-intensity, fast paced environment, and because of the critical impact this position has on clinic efficiency, the employee must be punctual and have excellent attendance. This position also provides oversight to all non-clinical operations of the clinic. This position works closely with the Practice Manager or designee, Medical Director or designee, and Clinical Supervisor or designee for the total management of the day-to-day operations of the clinic.

Job Type
Full-time

REPORTING RELATIONSHIPS

This position reports to the Practice Manager.

ESSENTIAL JOB DUTIES AND FUNCTIONS

While living and demonstrating our Core Values, the Front Desk/Reception Supervisor will:

• Responsible for monitoring the workflow of front desk operations
• Responsible for creating staff schedules to ensure appropriate staffing
• Manage performance of front desk staff. Conduct performance reviews in accordance with organizational metrics.
• Lead the hiring process with the Human Resources department. Ensure proper onboarding, orientation and training of staff.
• Ensure staff is trained in all aspects of the front desk operations to include billing procedures.
• Address patient complaints/concerns, update leadership as necessary
• Oversee patient scheduling and make necessary adjustments
• Coordinates provider time off to manage patient scheduling
• Work with Practice Manager to manage physician time off and ensure schedules are updated appropriately in EMR
• Schedule patient appointments and follow-up visits
• Intake and exit patients
• Manage patient information in Electronic Medical Records system
• Perform cash account management activities on a daily basis
• Record/verify insurance information from patients,
• Scan patient records into the EMR
• Comply with Medicare and private insurance rules that require preauthorization of all procedures
• Create triages within the EMR system
• Mail and receive new patient information packets
• Comply with Red Flag Rules for photo identification
• Answer and return phone calls in a timely manner
• Switch phones to night/weekend service
• Oversees all non-clinical aspects of care for the clinic
• Initiates quality improvement processes for the clinic
• Provides orientation and training for non-clinical employees
• Works with the interdisciplinary team for process improvement for the clinic
• Reviews and responds to emails, triages, and voicemails in a timely fashion
• Coordinates clinic meetings as requested
• Solicits feedback from patients that transferred out of the clinic
• Perform other duties as assigned

REQUIREMENTS

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
• Buy in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• High school diploma or equivalent
• Previous supervisory experience (2-4 years) in a high-volume medical practice
• Experience with MEDENT or other EMR software a plus
• Proficiency in Word, Excel, PowerPoint and E-mail
• Ability to lead a team
• Must be reliable and punctual
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule

NOTICE OF AI USE IN JOB APPLICATION REVIEW

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.