Front Desk/Program Assistant

The Ion Center for Violence Prevention; Covington (KY); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Time-off benefits

Medical, dental, vision benefits

403(b) retirement plan

Employee assistance program

Discounted pet insurance

Paid parental leave

Job summary

The Ion Center for Violence Prevention in Kentucky is seeking a compassionate Front Desk/Program Assistant to greet clients, answer calls, assess needs, and connect people with services. This role supports trauma-informed programs and provides administrative help.

Responsibilities include crisis intervention support, data entry, coordinating with community partners, and assisting with advocacy and referrals.

Qualifications

• Degree from an accredited college or university.
• Knowledge of Trauma Informed Care.
• Ability to work under highly stressful, crisis-oriented situations.
• Maintain confidentiality and handle sensitive information.
• Excellent written and verbal communication.
• Able to work independently and in a team.
• Complete trainings for funding requirements and knowledge building.
• Must be minimum age of 18.

Responsibilities

• Greet clients, answer phones, assess needs, and connect to services.
• Provide trauma-informed individual and group services.
• Enter data in the agency database and manage mail.
• Coordinate property maintenance and service; support programs.
• Assist with community coordination and donor communications.

Skills

Empathy and listening

Trauma-informed care

Confidentiality

Communication skills

Crisis handling

Teamwork

Independent work

Education

Bachelor's degree or equivalent

Job description

The Ion Center for Violence Prevention is a non-profit agency serving 13 Kentucky counties with an important mission: providing the best care of people who have been impacted by power-based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as preventION, compassION, protectION, interventION, collaboratION, and transformatION. All services provided to victim-survivors are free and confidential.

The Ion Center is looking for a compassionate individual that serves as the first point of contact for clients, visitors, and community members seeking support from the Ion Center.

Front Desk/Program Assistant

Creates a welcoming, trauma-informed environment by greeting clients, answering phones, assessing immediate needs, and connecting individuals with appropriate services and resources. If you want to help make our community safer, enjoy direct service work, and are excited to support those that need us most, this is the role for you!

JOB SUMMARY

Coordinates access for victims through answering the hotline and for individuals who walk-into Ion Center office locations, and ensure appropriate connections are made. Maintains a trauma informed environment. Provides administrative support to direct service programs.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape.

Crisis Intervention

• Answers multi-line phone system, crisis text line, and TDD
• Engage with clients at initial entry to the office
• Assess and identify client needs, connect according with services.
• Provide trauma informed individual and group services
• Provide referrals and connect clients with community resources.
• Assist clients with completing agency paperwork.
• Aide clients in developing safety plan.

Advocacy

• Provide support for clients navigating the legal system, including accompanying clients to court, educate on legal system, assisting clients on filing protection orders.
• Support Ion Center in providing essential services to victims, hotline, and emergency shelter.
• Collaborate with community partners, law enforcement, medical staff, and social service agencies.
• Assist clients with crime victim compensation.
• Transport clients to meet goals.

Administrative Support

• Enter data in agency database.
• Manage incoming/outgoing mail
• Inventory site supplies and order as needed.
• Assist programs with administrative needs such as copy, type, email, file, and communication.
• Coordinate property maintenance and service
• Assist with community coordination

Communication, Teamwork, and Administration Duties

• Maintain client files and agency documentation.
• Attend related meetings and trainings.
• Report stats for funders.
• Accept and disseminate donations.
• Contribute to a clean, healthy, and trauma informed work environment.
• Collaborate as a team across agency sites.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS (Knowledge, skills, etc.)

• Knowledge and skills at a level typically acquired through obtaining a Degree from an accredited college or university
• Knowledge of Trauma Informed Care
• Ability to work under highly stressful, crisis-oriented situations
• Ability to handle sensitive information and maintain high level of confidentiality
• Outstanding empathetic and listening skills
• Professional oral and written communication skills
• Ability to work independently and collaborate on a team
• Excellent problem solving and decision-making skills
• Complete trainings for funding requirements and knowledge building
• Must be minimum age of 18.

MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB

Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
This position may involve exposure to infectious diseases and stressful situations.

The Ion Center offers generous time-off, medical benefits (including FSA/HSA), dental, and vision benefits, 403(b), employee assistance program, discounted pet insurance, paid parental leave, and more! This is an hourly position with pay starting at $20.00/hour.

It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.