Crisis Intervention Specialist-Residential (2nd Shift)

The Ion Center for Violence Prevention; Newport (KY); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Generous time off

Medical benefits including FSA/HSA

Dental and vision benefits

403(b)

Paid parental leave

Free meals

Job summary

The Ion Center for Violence Prevention is hiring a Crisis Intervention Specialist-Residential (2nd Shift) in Newport, KY. This role involves providing crisis intervention and support to victims of violence within the shelter environment. Responsibilities include assessing client needs, offering counseling, and assisting with legal processes.

The position requires strong communication skills and a commitment to confidentiality. The Ion Center offers competitive hourly pay starting at $20/hour and various benefits including generous time off and medical coverage.

Qualifications

• Knowledge of Trauma Informed Care.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to work independently and collaboratively.

Responsibilities

• Field crisis hotline calls and assess client needs.
• Provide individual and group counseling.
• Assist clients with navigating the legal system.

Skills

Trauma Informed Care

Empathetic communication

Crisis management

Problem solving

Confidentiality

Education

Degree from an accredited college/university

High school diploma or equivalent and related experience

Tools

Office equipment (keyboard, monitor, copier)

Job description

Position: Crisis Intervention Specialist-Residential (2nd Shift)

Location: Newport, KY

Job Id: 255

# of Openings: 1

The Ion Center for Violence Prevention is a non‑profit agency serving 13 Kentucky counties with an important mission: providing the best care of people who have been impacted by power‑based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as preventION, compassION, protectION, interventION, collaboratION, and transformatION. All services provided to victim‑survivors are free and confidential.

The Ion Center is looking for compassionate individuals that will support and serve victim‑survivors residing in our Northern Kentucky shelter, ensuring that we are providing the best care and most welcome environment for them. Residential Crisis Intervention Specialists play a key role in the services we provide through case management and goal setting, leading group sessions, maintaining facility cleanliness, answering hotline calls, and addressing other needs as they arise. If you want to help make our community safer, enjoy direct service work, and are excited to make a difference, this is the role for you!

The Residential Crisis Intervention Specialist (2nd Shift) works 4 days each week from either 12pm-10pm or 1pm-11pm. The scheduled days would be Sunday‑Wednesday and may vary based on the needs of the agency.

JOB SUMMARY: Under the supervision of the Site and Program Management, provides full range of crisis intervention and case management services to primary and secondary survivors of crime, with a special focus on victims of partner violence, sexual violence, and stalking, assisting victims to work towards safety and self‑sufficiency.

Principal Duties and Responsibilities

Applies ZeroV Program Member Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape.

Intake and Assessment

• 1.1 Maintain client confidentiality
• 1.2 Field crisis hotline calls, texts, and chat.
• 1.3 Assess and identify client needs.
• 1.4 Provide and connect clients with community resources.
• 1.5 Assist clients with completing agency paperwork.
• 1.6 Aide clients in developing safety plans.

Counseling and Case Management

• 2.1 Provide trauma informed individual/ family and or group counseling.
• 2.2 Educate survivors on topics relevant to partner violence, sexual violence, and stalking.
• 2.3 Identifying client individual goals relevant to benefits, childcare, education, budget, and housing needs.
• 2.4 Transport clients to meet goals.

Advocacy

• 3.1 Provide support for clients as they navigate the legal system, including accompanying clients to court, educate on legal system, assisting clients on filing protection orders.
• 3.2 Support Ion Center in providing essential services to victims, including hospital advocacy on call, hotline, and emergency shelter.
• 3.3 Collaborate with community partners, law enforcement, medical staff, and social service agencies.
• 3.4 Assist clients with crime victim compensation.

Communication, Teamwork, and Administration Duties

• 4.1 Maintain client files and documentation.
• 4.2 Attend related meetings and trainings.
• 4.3 Report stats for funders.
• 4.4 Accept and disseminate donations.
• 4.5 Contribute to a clean, healthy, and trauma informed work environment.
• 4.6 Collaborate as a team across agency sites.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• 1. Knowledge and skills at a level typically acquired through obtaining a degree from an accredited college/university; or high school diploma or equivalent and one to two years related experience.
• 2. Knowledge of Trauma Informed Care.
• 3. Ability to work under highly stressful, crisis‑oriented situations.
• 4 Ability to handle sensitive information and maintain a high level of confidentiality.
• 5 Outstanding empathetic and listening skills.
• 6 Professional oral and written communication skills.
• 7 Ability to work independently and collaborate on a team.
• 8 Excellent problem solving and decision‑making skills.
• 9 Complete trainings for funding requirements and knowledge building.
• 10 Must be a minimum age of 18.

Mental/Physical Activities Which Occur Regularly In Performing The Job

• Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
• Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
• This position may involve exposure to infectious diseases and stressful situations.

The Ion Center offers generous time‑off, medical benefits (including FSA/HSA), dental, and vision benefits, 403(b), employee assistance program, discounted pet insurance, paid parental leave, free meals, and more! This is an hourly position with starting at $20/hour.

It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.