Front Desk Pro: Welcoming Guests & Admin Support

Ferrara Fire Apparatus; Holden (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ferrara Fire Apparatus in Holden, LA is seeking a friendly Receptionist to be the first point of contact and provide essential front-desk support.

You will greet guests, answer and direct calls, manage mail and deliveries, and help with basic clerical tasks to keep the office running smoothly. A high school diploma, good communication, and proficiency with Microsoft Office are required; professional appearance and proactive service are valued.

Qualifications

• High school diploma required.
• Experience as receptionist/switchboard preferred.
• Excellent communications skills and customer service mindset.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Determines visitor needs and notifies appropriate parties, may direct visitors to the appropriate person and office.
• Answers incoming phone calls promptly and courteously; screens calls to determine appropriate person to direct caller to; screens HR calls to inform HR of caller.
• Takes complete and accurate messages and distributes them promptly.
• Places phone system on night ring mode; checks for messages and distributes them each morning.
• Provide basic information in-person and via phone/email.
• Receive incoming mail, envelopes, and courier deliveries; sort and distribute mail.
• Ensure reception area is tidy and well-stocked with stationery and materials.
• Order front office supplies and maintain inventory.
• Coordinate substitutes during absences and keep reception monitored.
• Update the customer welcome screen daily.
• Perform other clerical duties such as filing, photocopying, transcribing and faxing.

Skills

Communication

Customer service

Microsoft Office

Professionalism

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Ferrara Fire Apparatus in Holden, LA is seeking a friendly Receptionist to be the first point of contact and provide essential front-desk support.

You will greet guests, answer and direct calls, manage mail and deliveries, and help with basic clerical tasks to keep the office running smoothly. A high school diploma, good communication, and proficiency with Microsoft Office are required; professional appearance and proactive service are valued.