Front Desk Experience Specialist

REV Group, Inc; Holden (LA); On-site; USD 26,000 - 32,000; Full time

Job summary

Ferrara Fire Apparatus in Holden, LA is seeking a friendly Receptionist to be the first point of contact and provide administrative support across the organization. You will greet guests, answer phones, route inquiries, and handle mail and deliveries with accuracy and professionalism.

The role requires a high school diploma and strong communication, organization, and computer skills, including Microsoft Office.

Qualifications

• High school diploma required.
• Experience as a receptionist/switchboard operator preferred.
• Excellent communications skills and customer service mindset.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational, multi-tasking, and time management skills.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Determine visitor needs and notify appropriate parties.
• Answer incoming phone calls promptly and courteously; screen HR calls.
• Take complete and accurate messages and distribute timely.
• Manage night ring mode and morning message distribution.
• Provide basic information in-person and via phone/email.
• Receive and distribute mail, express envelopes, and couriers.
• Ensure reception area is tidy and stocked with supplies.
• Order front office supplies and monitor inventory.
• Coordinate substitute reception coverage during absences.
• Update the customer welcome screen daily.
• Perform additional clerical tasks such as filing and copying as needed.

Skills

Excellent communication skills

Customer service mindset

Organizational skills

Multi-tasking

Time management

Professional appearance

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Ferrara Fire Apparatus in Holden, LA is seeking a friendly Receptionist to be the first point of contact and provide administrative support across the organization. You will greet guests, answer phones, route inquiries, and handle mail and deliveries with accuracy and professionalism.

The role requires a high school diploma and strong communication, organization, and computer skills, including Microsoft Office.