Front Desk & Client Experience Coordinator

REV Group; Louisiana, Northern (MO, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Ferrara Fire Apparatus is seeking a Receptionist to be the first point of contact and provide administrative support across the organization. The role involves greeting, directing guests, answering phones, and handling mail and deliveries to keep front-office operations smooth.

The Receptionist will coordinate front-desk activities, including distributing mail, messages, and basic clerical tasks while maintaining a professional appearance and strong customer-service mindset.

Qualifications

• High school diploma required.
• Experience as receptionist preferred.
• Excellent communication and customer service mindset.
• Organizational, multitasking, and time management skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Determine visitor needs and direct them to the appropriate party.
• Answer incoming phone calls promptly and route to the right person.
• Take messages and distribute them in a timely manner.
• Manage mail, express envelopes, and courier deliveries.
• Keep reception area tidy with supplies.
• Support front office tasks and clerical duties as needed.

Skills

Customer service

Professional appearance

Excellent communication

Organization

Multitasking

Phone etiquette

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Ferrara Fire Apparatus is seeking a Receptionist to be the first point of contact and provide administrative support across the organization. The role involves greeting, directing guests, answering phones, and handling mail and deliveries to keep front-office operations smooth.

The Receptionist will coordinate front-desk activities, including distributing mail, messages, and basic clerical tasks while maintaining a professional appearance and strong customer-service mindset.