Front Desk Agent

Seabird Lodge; California; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Seabird Lodge in California is seeking a friendly Front Desk Agent to deliver exceptional service to our hotel guests. You will handle check-ins and check-outs, issue room keys, and process payments, while coordinating with housekeeping to ensure room readiness.

Responsibilities include answering guest inquiries, taking reservations by phone, email, or in person, building rapport, describing room features, and maintaining health and quality standards.

Qualifications

• Friendly and outgoing personality required.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and basic software skills.
• Able to resolve issues with a customer-focused orientation.
• Food Handler License is required.
• Able to lift up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through friendly conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.
• Cook breakfast for guests (AM shift only).
• Restock and clean breakfast, kitchen, lobby, and restroom areas.

Skills

Friendly and outgoing

Hospitality standards

English proficiency

Other languages a plus

Computer literacy

Customer-focused problem solving

Food Handler License

Lifting ability 30 pounds

Job description

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining a clean work environment, communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication and critical thinking skills, and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards
• Cook breakfast for guests (AM shift only)
• Restock & clean breakfast, kitchen, lobby, and restroom areas.

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Food Handler License
• Able to lift 30 pounds