Front Desk & POS Operations Manager

Peoria Parks; Peoria (IL); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Pension and retirement programs

Health plan

Job summary

Peoria Park District is seeking an Administration Desk Manager at the Noble Administration Center in Peoria, IL. The role oversees front desk operations, supervises the Recreation Secretary, and ensures accurate revenue reporting and compliance with cash controls.

You will train staff on POS/registration software, resolve customer concerns, and support budgeting and reporting processes while delivering exceptional service at the Noble Center.

Qualifications

• Bachelor's degree required, may be substituted with extensive experience in a like position.
• 2–4 years of training and customer service experience; POS/registration system experience preferred.

Responsibilities

• Supervise, schedule, train, coach, and discipline front desk staff (Recreation Secretary).
• Manage front desk operations including registrations, rentals, payments, and deposits.
• Ensure compliance with internal controls and revenue reporting for POS/registration system.
• Respond to customer inquiries and resolve complaints; provide excellent customer service.
• Maintain records and payroll-related documents; assist in budgeting and reporting.
• Train staff on POS/registration software and troubleshoot system issues.

Skills

Leadership

Customer service

Interpersonal skills

Organizational skills

Decision making

Problem solving

Team management

Attention to detail

Education

Bachelor's degree in Business Administration, Finance, Accounting

Tools

POS/Registration software

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

Peoria Park District is seeking an Administration Desk Manager at the Noble Administration Center in Peoria, IL. The role oversees front desk operations, supervises the Recreation Secretary, and ensures accurate revenue reporting and compliance with cash controls.

You will train staff on POS/registration software, resolve customer concerns, and support budgeting and reporting processes while delivering exceptional service at the Noble Center.