Front Desk & POS Operations Manager

PEORIA PARK DISTRICT

Peoria (IL)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Paid sick days

Vacation days

Holidays

Longevity bonus program

Wellness program

Pension and retirement programs

Life Insurance

Disability Insurance

Health plan

Discounted recreation classes

Job summary

PEORIA PARK DISTRICT is seeking an Administration Desk Manager to oversee Noble Center front desk operations, POS/registration systems, and revenue reporting. You will supervise staff, ensure compliance with procedures, and improve customer service while coordinating with multiple departments.

The role requires a Bachelor's in a related field and 2–4 years in training and customer service, with preferred POS system experience.

Qualifications

Bachelor's degree in Business Administration, Finance, Accounting, or related field.
2-4 years' experience in training and customer service.
Experience with POS/registration system management preferred.

Responsibilities

Develops and maintains front desk operating procedures for Noble Center aligned with internal controls and cash handling.
Supervises, trains, coaches, and disciplines Recreation Secretary; handles staff selection and payroll-related records.
Reconciles and reports registration revenue and other transactions; audits POS usage for compliance.
Responds to customer concerns and resolves issues related to POS/registration system.
Maintains front desk records (paper and electronic) per policy and confidentiality rules.
Prepares deposits, processes registrations and rentals, and manages facility bookings.