Front Desk & Peer Support Specialist (Trauma-Informed)

Second Chance Center; Denver (CO); Vor Ort; USD 25.000 - 30.000; Teilzeit

Zusammenfassung

Second Chance Center is seeking a Front Desk Attendant for the Residences on Acoma site in Denver. This on-site, part-time role supports residents with front desk operations and trauma-informed peer support, fostering safety and a recovery-oriented environment.

You will engage residents, monitor access, coordinate resources, and document activities while upholding the property's rules and confidentiality. Bilingual candidates are encouraged to apply.

Qualifikationen

• High school diploma or GED preferred.
• Lived experience with incarceration, homelessness, mental health, or recovery required.
• Completion of a Peer Support Training/Certification or willingness to complete within first 90 days.
• Experience in front desk, security, or customer service roles is a plus.
• Proficient in English (oral and written); bilingual candidates are encouraged to apply.
• Basic computer skills, including use of Microsoft Word and office equipment.

Aufgaben

• Maintain a courteous and consistent presence at the front desk during shift; stay awake and on-site.
• Monitor building access, verify visitor IDs, and ensure residents escort guests as required.
• Conduct hourly property rounds and monitor security cameras for safety and compliance.
• Respond to emergencies (fires, disturbances) and contact first responders/Property Manager.
• Answer calls, relay messages, and assist with front office communication.
• Document logbook entries, incident reports, and inspection checklists.
• Promote a clean, safe, supportive environment through regular inspections and reporting issues.
• Enforce property rules and elevate violations to Property Management.
• Use lived experience to build rapport with residents and provide emotional support.
• Assist residents in setting goals, navigating housing and support services, and advocating for needs.
• Identify residents who may benefit from additional support or early intervention.
• Model appropriate behavior, coping strategies, and self-care.
• Co-facilitate peer support groups or activities when requested.
• Participate in interdisciplinary team meetings and case staffing.
• De-escalate conflicts using trauma-informed practices and escalate as needed.
• Maintain professional boundaries as a recovery-oriented role model.

Kenntnisse

Communication skills

Conflict resolution

Crisis prevention

Confidentiality

Independence

Time management

Empathy

Ausbildung

HS Diploma / GED

Lived experience related to housing/incarceration/mental health

Peer Support Training/Certification or willing to complete within 90 days

Front desk/security/customer service experience

English proficiency

Basic computer skills (Word, office equipment)

Jobbeschreibung

Second Chance Center is seeking a Front Desk Attendant for the Residences on Acoma site in Denver. This on-site, part-time role supports residents with front desk operations and trauma-informed peer support, fostering safety and a recovery-oriented environment.

You will engage residents, monitor access, coordinate resources, and document activities while upholding the property's rules and confidentiality. Bilingual candidates are encouraged to apply.