Hotel Call Center | In House Guest Calls | Hilton VB Oceanfront

3001 Atlantic LLC; Virginia Beach (VA); On-site; USD 18,184 - 25,898; Part time

Job summary

3001 Atlantic LLC is looking for a Hub Team Member / PBX Operator to enhance guest experiences at the Hilton Virginia Beach Oceanfront. This entry-level seasonal position requires the ability to multitask and effectively communicate with guests and hotel departments. Ideal candidates are detail-oriented and have strong customer service skills.

This role includes managing calls, coordinating guest requests, and ensuring service delivery in a fast-paced environment. Join a team dedicated to providing exceptional service where teamwork, ownership, and passion are valued.

Qualifications

• Strong customer service mindset and positive communication style.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong follow-through.

Responsibilities

• Answer and manage in-house and external calls with professionalism.
• Coordinate guest requests and dispatch them to the appropriate departments.
• Support the Front Desk team with guest communication.

Skills

Customer service mindset

Multitasking

Strong communication skills

Attention to detail

Team collaboration

Education

High School education

Tools

Hotel software

Tablets

Phones

Job description

Job Details Level: Entry Job Location: Virginia Beach, VA 23451 Position Type: Seasonal Education Level: High School Salary Range: $16.00 - $16.00 Travel Percentage: None Job Shift: Any Job Category: Hospitality - Hotel Shamin Hotels – Hilton Virginia Beach Oceanfront Position: Hub Team Member / PBX Operator (Front Desk Support)

Available Shifts - Sat/Sun 7-3, 3-11 Monday - Friday 3-11

The Hilton Virginia Beach Oceanfront is seeking a Hub Team Member / PBX Operator to join our Front Office team. This role operates behind the scenes as the communication and coordination center of the hotel — supporting guests, connecting departments, and ensuring requests are handled quickly and accurately.

This position is ideal for someone who enjoys problem-solving, multitasking, and creating memorable guest experiences through thoughtful service and strong communication.

What You’ll Do

• Answer and manage in-house and external calls with professionalism and warmth
• Coordinate guest requests including amenities, service needs, and information
• Dispatch requests to appropriate departments and follow up to completion
• Support the Front Desk team with guest communication and service recovery
• Provide local information and assist in creating special guest experiences
• Monitor multiple systems simultaneously (phones, tablets, hotel software)
• Track and document requests to ensure timely service delivery

What We’re Looking For

• Strong customer service mindset and positive communication style
• Comfortable using multiple technologies including phones, tablets, and hotel systems
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong follow-through
• Team-focused and collaborative with all hotel departments
• Hotel experience preferred; customer service experience accepted in lieu

Why This Role Matters: The Hub Team Member helps shape the guest experience from behind the scenes. You’ll play a key role in resolving problems, fulfilling requests, and creating thoughtful touches that make our hotel a place travelers choose again and again.

Schedule & Environment

• Front Office environment
• Evenings, weekends, and holidays may be required
• Fast-paced, guest-focused setting

Join a team that values Teamwork, Ownership, and Passionate Service, and help us deliver exceptional experiences at the Hilton Virginia Beach Oceanfront.

Qualifications

Mental Requirements

• Ability to multitask across phones, tablets, and hotel systems simultaneously
• Strong attention to detail with the ability to prioritize competing requests
• Problem-solving mindset with sound judgment and follow-through
• Comfortable working in a fast-paced, frequently changing environment

Physical Requirements

• Primarily seated/office-based role with frequent computer and phone use
• Ability to communicate clearly over phones and radios in a noisy environment
• Occasional walking throughout the hotel to coordinate requests
• May occasionally assist with light items such as pantry amenities or small luggage

Social & Emotional Requirements

• Maintains calm, professional demeanor during busy periods and guest concerns
• Strong communication skills with guests and multiple departments
• Service-focused attitude with a desire to help and create positive experiences
• Works collaboratively and supports team members across the hotel