PBX Hotel Call Center | In House Guest Calls

Shamin Hotels; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Shamin Hotels is looking for a Hub Team Member / PBX Operator at the Hilton Virginia Beach Oceanfront. This position focuses on enhancing guest experiences by coordinating services and managing communications. Ideal candidates possess strong customer service skills, are detail-oriented, and can multitask effectively in a fast-paced environment. Evening, weekend, and holiday shifts may be required. Join a team that values teamwork and passionate service in a vibrant front office setting.

Qualifications

• Strong customer service mindset and positive communication style.
• Comfortable using multiple technologies including phones, tablets, and hotel systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong follow-through.
• Team-focused and collaborative with all hotel departments.

Responsibilities

• Answer and manage in-house and external calls with professionalism and warmth.
• Coordinate guest requests including amenities, service needs, and information.
• Dispatch requests to appropriate departments and follow up to completion.
• Support the Front Desk team with guest communication and service recovery.
• Provide local information and assist in creating special guest experiences.
• Monitor multiple systems simultaneously (phones, tablets, hotel software).
• Track and document requests to ensure timely service delivery.

Skills

Customer service mindset

Communication skills

Multitasking

Technology use

Attention to detail

Job description

Shamin Hotels – Hilton Virginia Beach Oceanfront

Position: Hub Team Member / PBX Operator (Front Desk Support)

Available Shifts: Sat/Sun 7-3, 3-11; Monday - Friday 3-11

The Hilton Virginia Beach Oceanfront is seeking a Hub Team Member / PBX Operator to join our Front Office team. This role operates behind the scenes as the communication and coordination center of the hotel—supporting guests, connecting departments, and ensuring requests are handled quickly and accurately.

This position is ideal for someone who enjoys problem-solving, multitasking, and creating memorable guest experiences through thoughtful service and strong communication.

What You’ll Do

• Answer and manage in-house and external calls with professionalism and warmth
• Coordinate guest requests including amenities, service needs, and information
• Dispatch requests to appropriate departments and follow up to completion
• Support the Front Desk team with guest communication and service recovery
• Provide local information and assist in creating special guest experiences
• Monitor multiple systems simultaneously (phones, tablets, hotel software)
• Track and document requests to ensure timely service delivery

What We’re Looking For

• Strong customer service mindset and positive communication style
• Comfortable using multiple technologies including phones, tablets, and hotel systems
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong follow-through
• Team-focused and collaborative with all hotel departments
• Hotel experience preferred; customer service experience accepted in lieu

Why This Role Matters

The Hub Team Member helps shape the guest experience from behind the scenes. You’ll play a key role in resolving problems, fulfilling requests, and creating thoughtful touches that make our hotel a place travelers choose again and again.

Schedule & Environment

• Front Office environment
• Evenings, weekends, and holidays may be required
• Fast-paced, guest-focused setting

Join a team that values Teamwork, Ownership, and Passionate Service, and help us deliver exceptional experiences at the Hilton Virginia Beach Oceanfront.