Patient Experience Navigator

American Oncology Network, Inc.; Clearwater (FL); On-site; USD 23,000 - 38,000; Full time

Job summary

American Oncology Network, Inc. is hiring a Patient Services Specialist to provide front-end patient support, handling intake, scheduling, medical records, and financial transactions with accuracy and excellent customer service.

You will verify patient information, post payments, and ensure documentation aligns with HIPAA requirements. The role requires strong communication and organizational skills, proficiency in Microsoft Word/Excel/Outlook, and the ability to work across multiple office

Qualifications

• High School Diploma required; Associates degree preferred.
• 1+ year healthcare or physician office experience preferred.
• Strong customer service and attention to detail in a fast-paced setting.

Responsibilities

• Greet patients and verify identity; document arrival in EMR.
• Schedule appointments and manage physician calendars; coordinate referrals and tests.
• Maintain patient charts in EMR and billing systems; respond to records requests.
• Process, post, and reconcile patient payments and co-pays; support daily close.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is hiring a Patient Services Specialist to provide front-end patient support, handling intake, scheduling, medical records, and financial transactions with accuracy and excellent customer service.

You will verify patient information, post payments, and ensure documentation aligns with HIPAA requirements. The role requires strong communication and organizational skills, proficiency in Microsoft Word/Excel/Outlook, and the ability to work across multiple office