Front Desk & Patient Services Specialist

Physical Rehabilitation Network, Inc.; Lewisville (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Vista Physical Therapy is seeking a Patient Service Representative to deliver outstanding customer service and handle administrative tasks for a smooth patient experience. You will greet patients, schedule visits, verify information, and coordinate with clinical staff.

Responsibilities include maintaining records, assisting in front desk duties, and ensuring a welcoming reception area. Prior healthcare customer service and proficiency with scheduling software are preferred, with a focus on

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Coordinate with clinical staff to ensure seamless patient experience.
• Maintain patient records and ensure all documentation is complete and accurate.
• Keep front office area neat, tidy and organized.
• Liaise effectively between patients, clinical staff, and other departments.
• Maintain a clean and organized reception area; assist with inventory and office supplies.

Skills

Customer service

Interpersonal skills

Attention to detail

Office software

Scheduling systems

Education

High school diploma or equivalent

Healthcare administration coursework a plus

Tools

Scheduling software

Office suite

Job description

Vista Physical Therapy is seeking a Patient Service Representative to deliver outstanding customer service and handle administrative tasks for a smooth patient experience. You will greet patients, schedule visits, verify information, and coordinate with clinical staff.

Responsibilities include maintaining records, assisting in front desk duties, and ensuring a welcoming reception area. Prior healthcare customer service and proficiency with scheduling software are preferred, with a focus on