Front Desk & Patient Services Specialist

Pokagon Band of Potawatomi; Dowagiac (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Pokagon Band of Potawatomi in Dowagiac, MI is seeking a front desk/clerical assistant to greet and screen patients and visitors and perform essential clerical duties. You will answer phones, coordinate via MS Teams, process mail, track orders, deliver packages, and maintain breakrooms.

A professional demeanor and confidentiality are required in a fast-paced tribal health environment. The ideal candidate will have a High School Diploma or GED, be proficient with MS Office, and possess strong

Qualifications

• High School Diploma or GED required.
• Excellent communication and interpersonal skills are essential.
• Ability to maintain confidentiality with tribal matters and PHI.

Responsibilities

• Greet and screen patients and visitors in person or by phone.
• Answer, screen, or forward phone calls and take messages.
• Provide information and directions to clients and employees.
• Handle clerical tasks: mail, reports, copying, filing.
• Manage forms distribution and package delivery at the satellite office.
• Maintain a clean desk and Rotunda area and restock supplies.
• Address complaints calmly and route to appropriate personnel.

Skills

Communication skills

Confidentiality

Customer service

Education

High School Diploma or GED

Tools

MS Office

Job description

Pokagon Band of Potawatomi in Dowagiac, MI is seeking a front desk/clerical assistant to greet and screen patients and visitors and perform essential clerical duties. You will answer phones, coordinate via MS Teams, process mail, track orders, deliver packages, and maintain breakrooms.

A professional demeanor and confidentiality are required in a fast-paced tribal health environment. The ideal candidate will have a High School Diploma or GED, be proficient with MS Office, and possess strong