Front Desk & Administrative Support Specialist

Pokagon Band Of Potwatomi Indians; Dowagiac (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Pokagon Band Of Potwatomi Indians in Dowagiac, MI is seeking a reception/clerical assistant to greet and screen patients and visitors, answer phones, and perform clerical duties. You will coordinate with departments via Microsoft Teams, handle mail, package delivery, and maintain office areas.

The role requires strong communication, professionalism, confidentiality, and the ability to work in a fast-paced environment; familiarity with MS Office and standard office equipment is expected.

Qualifications

• High School Diploma or GED required.
• Experience in an office setting or service-related field is required.
• Excellent communication and interpersonal skills; the ability to speak effectively and respond to questions in a professional manner.
• Strong customer service and professional demeanor in all situations.
• Proficient with MS Office and general office equipment.
• Ability to maintain confidentiality with Tribal matters and Protected Health Information as required.

Responsibilities

• Operate telephone system to answer, screen, or forward phone calls, provide information, take messages, or schedule appointments.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries, helps patients and visitors obtain wheelchairs or other services as needed.
• Provide information or documents to clients such as location of offices or departments, employees within the Tribe, or services provided.
• Provide clerical assistance, type correspondence, envelopes and reports. Maintain filing system, make copies, and handle incoming/outgoing mail according to policy.
• Responsible for the distribution and control of forms used by aforementioned departments at the satellite office.
• Check-in, track, and deliver all packages received in the Rotunda.
• Maintain a clean and organized desk and Rotunda area for patients, refill coffee station and clean as needed.
• Set the stage for exceptional customer service by presenting and maintaining a professional demeanor in any situation.
• Address patient and visitor complaints in a calm and courteous manner and route to appropriate personnel to assist.
• Assist with maintaining breakrooms, including managing supply inventory, miscellaneous cleaning, tracking and distribution of snacks.
• Order, maintain, and restock supplies.
• Protects patients' rights by maintaining confidentiality of personal information.

Skills

Excellent communication

Interpersonal skills

Professional demeanor

Confidentiality

Education

High School Diploma or GED

Tools

MS Office

Internet

Job description

Pokagon Band Of Potwatomi Indians in Dowagiac, MI is seeking a reception/clerical assistant to greet and screen patients and visitors, answer phones, and perform clerical duties. You will coordinate with departments via Microsoft Teams, handle mail, package delivery, and maintain office areas.

The role requires strong communication, professionalism, confidentiality, and the ability to work in a fast-paced environment; familiarity with MS Office and standard office equipment is expected.