Front Desk Patient Services Specialist

First Choice Urgent Care; Dearborn (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

First Choice Urgent Care in Dearborn, MI is hiring a Full-Time Front Desk/Patient Services Representative for a busy occupational medicine/urgent care clinic. The schedule is Monday–Friday, 9:00 AM–5:00 PM with no weekends.

The ideal candidate brings medical front desk or health insurance experience and can handle multiple responsibilities with excellent customer service. Responsibilities include greeting and registering patients, answering phones, verifying insurance, collecting payments, and

Qualifications

• Previous medical front desk and/or health insurance experience required.
• Strong knowledge of insurance verification and eligibility.
• Excellent customer service skills.
• Professional and courteous phone etiquette.
• Ability to multitask and prioritize in a busy, fast-paced environment.

Responsibilities

• Greeting and registering patients.
• Answering phones and assisting with patient inquiries.
• Verifying insurance eligibility and benefits.
• Collecting copays, deductibles, and other patient payments.
• Accurately entering patient and insurance information.
• Assisting with urgent care and occupational medicine registrations.
• Managing multiple patients, phone calls, and administrative responsibilities simultaneously.
• Providing a positive and professional experience for every patient.

Skills

Medical front desk

Insurance verification

Customer service

Phone etiquette

Multitasking

Healthcare systems

Communication

Punctual

Team oriented

Tools

EMR software

Job description

First Choice Urgent Care in Dearborn, MI is hiring a Full-Time Front Desk/Patient Services Representative for a busy occupational medicine/urgent care clinic. The schedule is Monday–Friday, 9:00 AM–5:00 PM with no weekends.

The ideal candidate brings medical front desk or health insurance experience and can handle multiple responsibilities with excellent customer service. Responsibilities include greeting and registering patients, answering phones, verifying insurance, collecting payments, and