Front Desk- Patient Services Representative

First Choice Urgent Care; Dearborn (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

First Choice Urgent Care in Dearborn, MI is hiring a Full-Time Front Desk/Patient Services Representative for a busy occupational medicine/urgent care clinic. The schedule is Monday–Friday, 9:00 AM–5:00 PM with no weekends.

The ideal candidate brings medical front desk or health insurance experience and can handle multiple responsibilities with excellent customer service. Responsibilities include greeting and registering patients, answering phones, verifying insurance, collecting payments, and

Qualifications

• Previous medical front desk and/or health insurance experience required.
• Strong knowledge of insurance verification and eligibility.
• Excellent customer service skills.
• Professional and courteous phone etiquette.
• Ability to multitask and prioritize in a busy, fast-paced environment.

Responsibilities

• Greeting and registering patients.
• Answering phones and assisting with patient inquiries.
• Verifying insurance eligibility and benefits.
• Collecting copays, deductibles, and other patient payments.
• Accurately entering patient and insurance information.
• Assisting with urgent care and occupational medicine registrations.
• Managing multiple patients, phone calls, and administrative responsibilities simultaneously.
• Providing a positive and professional experience for every patient.

Skills

Medical front desk

Insurance verification

Customer service

Phone etiquette

Multitasking

Healthcare systems

Communication

Punctual

Team oriented

Tools

EMR software

Job description

NOW HIRING: Full-Time Front Desk / Patient Services Representative

First Choice Urgent Care is seeking an experienced, dependable, and customer-focused Full-Time Front Desk Team Member for our busy Occupational Medicine/Urgent Care clinic in Dearborn, MI.

Schedule: Monday–Friday, 9:00 AM–5:00 PM
No weekends!

This is a fast-paced position requiring strong organizational skills, attention to detail, and the ability to provide excellent service while managing multiple responsibilities.

Qualifications:

• Previous medical front desk and/or health insurance experience required
• Strong knowledge of insurance verification and eligibility
• Excellent customer service skills
• Professional and courteous phone etiquette
• Ability to multitask and prioritize in a busy, fast-paced environment
• Strong computer skills and ability to learn multiple healthcare systems
• Excellent communication and organizational skills
• Dependable, punctual, and team-oriented
• Experience in urgent care, occupational medicine, or a high-volume medical office is preferred

Responsibilities include:

• Greeting and registering patients
• Answering phones and assisting with patient inquiries
• Verifying insurance eligibility and benefits
• Collecting copays, deductibles, and other patient payments
• Accurately entering patient and insurance information
• Assisting with urgent care and occupational medicine registrations
• Managing multiple patients, phone calls, and administrative responsibilities simultaneously
• Providing a positive and professional experience for every patient

We are looking for someone who is computer savvy, confident working with insurance, comfortable in a high-volume environment, and committed to excellent customer service.

If you have medical front desk/insurance experience and enjoy working in a busy healthcare environment, we would love to hear from you!