Compassionate Patient Services & Registration Specialist

Patient First; Northern (KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Patient First is seeking a friendly and detail-oriented front desk associate to assist patients at registration, manage billing inquiries, and support center operations. You will greet patients, verify information, and coordinate with clinicians to ensure smooth visits.

The role emphasizes accurate data entry, cash handling, and excellent customer service in a fast-paced medical office environment.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients to the treatment area for registration and evaluation.
• Handle Physician and Nurse requests promptly.
• Explain billing policies and insurability as needed.
• Register patients accurately with courtesy and compassion.
• Verify patient demographics, health, pharmacy, and insurance data.
• Answer billing questions and provide itemized statements.
• Process payments and issue receipts for visits and services.
• Complete cash management duties at end of shift.
• Answer calls and distribute messages promptly.
• Maintain front office and stock supplies.
• Attend staff meetings.

Skills

Typing skills

Clerical experience

Communication skills

Education

High school diploma or equivalent

Job description

Patient First is seeking a friendly and detail-oriented front desk associate to assist patients at registration, manage billing inquiries, and support center operations. You will greet patients, verify information, and coordinate with clinicians to ensure smooth visits.

The role emphasizes accurate data entry, cash handling, and excellent customer service in a fast-paced medical office environment.