Outpatient Patient Experience Coordinator

CORA Physical Therapy; Nocatee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Full benefits package (medical, dental

401(k) program

Tuition reimbursement

Professional development

Technology that supports work (EMR/AI)

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to join our Florida outpatient clinic team. You will handle front-desk administrative tasks, greet patients, answer calls, verify benefits, and help set expectations for first visits.

This role relies on empathy, organization, and communication in a fast-paced healthcare environment, with opportunities for growth and a supportive team.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Fluency in Spanish preferred.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Microsoft Word

Microsoft Excel

Communication

Education

High school diploma or GED

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to join our Florida outpatient clinic team. You will handle front-desk administrative tasks, greet patients, answer calls, verify benefits, and help set expectations for first visits.

This role relies on empathy, organization, and communication in a fast-paced healthcare environment, with opportunities for growth and a supportive team.