Front Desk & Scheduling Coordinator (Behavioral Health)

Gabriel Group; Missouri; On-site; USD 28,000 - 32,000; Full time

Job summary

Provident Behavioral Health in Missouri is seeking an Office Administrator to support the Counseling team. The OA greets clients, handles scheduling, processes payments, and coordinates care across clerical and clinical staff, ensuring a welcoming and efficient front desk experience for patients both in person and via telehealth.

This full-time hourly role requires strong customer service, familiarity with EHR systems, and knowledge of insurance benefits.

Qualifications

• High School Diploma.
• Some college or training preferred.
• Strong customer service skills and extensive phone work.
• Knowledge of insurance benefits.
• Strong communication and computer skills.
• Experience navigating and using an Electronic Health Record (EHR).
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).

Responsibilities

• Greet clients with a positive and compassionate demeanor.
• Schedule clients and fill openings on Clinician calendars.
• Communicate with clients via Patient Portal, email, phone, or in person regarding their services.
• Answer calls and respond to voicemails for designated site(s) and Counseling department to support new and existing clients.
• Ensure client accounts are updated and accurate within the Electronic Health Record system.
• Work closely with Site Supervisors, Director of Counseling, and VP of Programs to ensure policies and procedures are upheld.
• Run reports regularly to track client engagement, past due balances, or incomplete files.
• Complete safety reporting requirements in a timely manner.

Skills

Customer service

Phone work

Communication

Microsoft Office

Education

High school diploma

Associate's degree or higher in behavioral health or related field

Medical Billing & Coding certification or training

Coursework or training in mental illness and behavioral health issues

Tools

EHR

Job description

Provident Behavioral Health in Missouri is seeking an Office Administrator to support the Counseling team. The OA greets clients, handles scheduling, processes payments, and coordinates care across clerical and clinical staff, ensuring a welcoming and efficient front desk experience for patients both in person and via telehealth.

This full-time hourly role requires strong customer service, familiarity with EHR systems, and knowledge of insurance benefits.