Compassionate Patient Services Coordinator

Berliner Gasthausmission e. V.; Champaign (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Supportive work environment

Growth opportunities

Training and development

Competitive compensation

Job summary

Community Health Partnership of Illinois is seeking a compassionate, patient-facing administrator to support scheduling, registration, and basic billing tasks. You will greet patients, verify information, collect payments, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes confidentiality, accuracy, and strong communication in a fast-paced healthcare setting across Champaign, IL.

Qualifications

• High school diploma or equivalent required; healthcare admin education a plus.
• Experience in customer service, administrative, or healthcare support preferred.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask and adapt to changing priorities.
• Proficiency with computers and scheduling/electronic record systems.
• Basic understanding of insurance verification, billing, or medical office procedures is helpful.
• Ability to maintain confidentiality and follow policies.

Responsibilities

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Assist with check-in and check-out processes, including verifying demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments based on office protocols and availability.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Collect copayments, balances, and other required patient payments in accordance with established procedures.
• Maintain accurate patient records and support documentation requirements.
• Provide clear communication regarding office policies, forms, and patient instructions.
• Coordinate with clinical and administrative team members to support efficient patient flow.
• Handle sensitive information with discretion and comply with privacy and confidentiality requirements.
• Resolve routine patient concerns with professionalism and escalate issues when needed.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Computer literacy

Privacy

Education

High school diploma

Healthcare administration education

Job description

Community Health Partnership of Illinois is seeking a compassionate, patient-facing administrator to support scheduling, registration, and basic billing tasks. You will greet patients, verify information, collect payments, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes confidentiality, accuracy, and strong communication in a fast-paced healthcare setting across Champaign, IL.