Front Desk & Patient Services Coordinator

Goshen Medical Center; Clinton (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Goshen Medical Center is seeking a Front Desk/Receptionist to support daily clinic operations. Responsibilities include greeting patients, verifying insurance details, collecting fees, and ensuring accurate check-in/out in the system.

The role requires strong communication, multitasking, and a proactive customer-service mindset, with emphasis on positive patient interactions and timely processing of payments and records.

Qualifications

• High school diploma or equivalent.
• Associate degree in office assistant/medical assistant preferred.
• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs.
• Ability to address patient concerns/questions in a positive proactive manner.
• Ability to handle multiple tasks in a professional, organized, and friendly manner.
• Excellent communication skills.
• Career Readiness Certificate.

Responsibilities

• Answer phones; take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider.
• Check patient in and out on computer system. This includes verification of insurance and demographic information.
• Process office visit charges and patient payment transactions in a timely manner according to GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with Site leader.
• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available.
• Manage new patient requests. Set-up new patient packets and charts.
• Maintain computer chart accuracy the information as soon as possible.
• Maintain cleanliness and organization of front desk and the office supply cabinet

Skills

Insurance verification

Customer service

End-of-day reconciliation

Multitasking

Communication

Positive patient interaction

Education

High school diploma

Associate degree in office/medical assisting

Tools

Windows

Spreadsheets

Word processing

Scheduling software

Job description

Goshen Medical Center is seeking a Front Desk/Receptionist to support daily clinic operations. Responsibilities include greeting patients, verifying insurance details, collecting fees, and ensuring accurate check-in/out in the system.

The role requires strong communication, multitasking, and a proactive customer-service mindset, with emphasis on positive patient interactions and timely processing of payments and records.