Clinical Referral Coordinator & Scheduling Expert

Goshen Medical Center; Handley Acres (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Goshen Medical Center is seeking an Administrative Clinical Assistant to support referral processing, insurance authorizations, patient scheduling, and provider communications. The role requires attention to detail and the ability to manage complex referral workflows in a fast-paced clinic environment.

Responsibilities include coordinating referrals, verifying benefits, and ensuring EMR notes are complete. Strong communication and medical terminology knowledge are essential for success.

Qualifications

• Two years of medical experience with a focus on referrals and scheduling.
• Strong communication skills, both verbal and written.
• Solid knowledge of medical terminology and processes.
• Ability to manage multiple priorities and tasks efficiently.
• EMR experience is preferred but not mandatory.

Responsibilities

• Initiate diagnostic and routine referrals accurately.
• Coordinate and communicate patient referrals to providers and staff.
• Notify providers of referral scheduling delays.
• Ensure complete patient referral information and insurance data.
• Serve as point person in the referral evaluation and scheduling process.
• Handle third party communications and prior authorizations.
• Assemble referral information including clinical background.
• Verify benefits and prior authorization requirements with insurers.
• Review referral details with patients and set expectations.
• Assist patients with financial or social barriers to access.
• Ensure timely referrals per policy and follow up with sources.
• Confirm referrals are complete and referrals are documented in EMR.

Skills

Medical terminology

Patient-focused

Verbal and written communication

Organization / multitasking

EMR experience (preferred)

Education

High school diploma or GED with 2 years related experience

Tools

EMR systems

Job description

Goshen Medical Center is seeking an Administrative Clinical Assistant to support referral processing, insurance authorizations, patient scheduling, and provider communications. The role requires attention to detail and the ability to manage complex referral workflows in a fast-paced clinic environment.

Responsibilities include coordinating referrals, verifying benefits, and ensuring EMR notes are complete. Strong communication and medical terminology knowledge are essential for success.