Front Desk Patient Services Coordinator

Physical Rehabilitation Network (PRN); Albuquerque (NM); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off

Clinical incentive opportunities

Student loan repayment options

Professional development resources

Job summary

Physical Rehabilitation Network (PRN) is seeking a Patient Services Representative in Albuquerque, NM. The role focuses on patient-facing service, appointment scheduling, and administrative support to ensure a smooth patient experience at PRN clinics.

The position offers full-time hours at an on-site location with competitive compensation. You will interact with patients, insurance details, and clinical staff to maintain high-quality service and clinic operations.

Qualifications

• Proven experience in a customer service role, preferably in healthcare.
• Proficiency with office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Accurate handling of patient information and documentation.

Responsibilities

• Greet and welcome patients professionally and warmly.
• Schedule appointments and manage patient inquiries in person and over the phone.
• Collect and verify patient information and insurance details.
• Support front office tasks and ensure a positive patient experience during therapy transitions.
• Maintain patient records and ensure complete documentation.
• Coordinate with clinical staff to ensure a seamless patient experience.
• Handle front office duties during downtime including phone coverage, scanning, scheduling, payments, filing, and faxing.
• Liaise between patients, staff, and other departments; address concerns clearly.

Skills

Customer service

Office software

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling systems

Job description

Physical Rehabilitation Network (PRN) is seeking a Patient Services Representative in Albuquerque, NM. The role focuses on patient-facing service, appointment scheduling, and administrative support to ensure a smooth patient experience at PRN clinics.

The position offers full-time hours at an on-site location with competitive compensation. You will interact with patients, insurance details, and clinical staff to maintain high-quality service and clinic operations.