Patient Services Coordinator

Physical Rehabilitation Network (PRN); Castle Rock (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental plan

Paid time off

Professional development

Student loan repayment

Job summary

Physical Rehabilitation Network (PRN) is hiring a Patient Services Representative in Castle Rock, CO. This full-time, on-site role supports patient care with exceptional customer service and robust administrative tasks.

Pay ranges from $18 to $22 per hour, commensurate with experience and skill. You will greet patients, schedule visits, collect information, and coordinate with clinical staff to ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and by phone.
• Collect and verify patient information, insurance details, and documentation.
• Maintain a positive clinic culture by addressing patient needs during therapy transitions.
• Maintain patient records and ensure documentation is complete and accurate.
• Assist front office with tasks (phone, scanning, scheduling, payments, filing).
• Liaise between patients, clinical staff, and departments to ensure a smooth experience.
• Ensure reception area is clean and organized; manage supplies and inventory.

Skills

Customer service

Interpersonal skills

Attention to detail

Professionalism

Education

High school diploma or equivalent

Healthcare administration education (plus)

Tools

Office software

Scheduling systems

Job description

Physical Rehabilitation Network (PRN) is hiring a Patient Services Representative in Castle Rock, CO. This full-time, on-site role supports patient care with exceptional customer service and robust administrative tasks.

Pay ranges from $18 to $22 per hour, commensurate with experience and skill. You will greet patients, schedule visits, collect information, and coordinate with clinical staff to ensure a smooth patient experience.