Patient Experience Specialist

Physical Rehabilitation Network, Inc.; Albuquerque (NM); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Paid time off

Student loan repayment options

Professional development

Job summary

Physical Rehabilitation Network, Inc. is hiring a Patient Services Representative for our Albuquerque clinic. You will greet patients, schedule appointments, collect information, verify insurance details, and support the frontline team to ensure a smooth patient experience.

We offer a comprehensive compensation package with medical, vision, and dental plans, paid time off, and opportunities for professional development within PRN’s family of brands.

Qualifications

• Experience in customer service, healthcare setting preferred.
• Proficiency with common office software and scheduling systems.
• Strong interpersonal skills and professionalism in fast-paced environments.
• Attention to detail and accuracy in patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and by phone.
• Collect and verify patient information, insurance details, and documentation.
• Coordinate with clinical staff to ensure a seamless patient experience.
• Assist front desk tasks during downtime (answering phones, scanning documents, filing, etc.).

Skills

Customer service experience

Interpersonal skills

Scheduling software

Office software

Attention to detail

Education

High school diploma or equivalent

Healthcare administration education (preferred)

Tools

Scheduling systems

Office software

Job description

Physical Rehabilitation Network, Inc. is hiring a Patient Services Representative for our Albuquerque clinic. You will greet patients, schedule appointments, collect information, verify insurance details, and support the frontline team to ensure a smooth patient experience.

We offer a comprehensive compensation package with medical, vision, and dental plans, paid time off, and opportunities for professional development within PRN’s family of brands.