OFFICE ASSISTANT

FX Physical Therapy; Columbia (MD); On-site; USD 22,000 - 23,000; Full time

Job summary

FX Physical Therapy in Elkridge and Columbia is seeking a friendly Clinic Assistant to greet patients, support therapists, and maintain a welcoming front desk. You will work closely with the therapists and Office Coordinator to ensure smooth daily operations.

Role requires excellent customer service, reliability, and the ability to manage multiple tasks in a fast-paced setting while upholding FX’s professional brand. Opportunities for growth exist in a team-focused clinic.

Qualifications

• Strong customer service and communication skills.
• Professional demeanor when interacting with patients and staff.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet patients warmly and maintain a friendly front desk presence.
• Assist therapists and office coordinator with daily tasks to support patient care.
• Collect copays and verify insurance benefits as needed.
• Schedule and reschedule appointments; maintain accurate patient records.
• Ensure the clinic area is clean, organized, and welcoming.

Skills

Customer service

Excellent communication

Professional demeanor

Reliability

Multitasking

Teamwork

Job description

Description

Summary:

FX Physical Therapy is committed to providing excellent customer service to each and every patient; we want each patient’s experience to be nothing less than exceptional! The Physical Therapy Clinic Assistant is a direct representation of FX and provides the patients first and last impression of FX Physical Therapy. The Clinic Assistant is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, upbeat, professional, etc.). We require our team to follow our processes and protocols to ensure consistency for the patient’s experience.

The Physical Therapy Clinic Assistant is responsible for working closely with the Physical Therapists and Office Coordinator by supporting the day to day activities and needs of our patients. All employees must model the FX brand by showing passion, creativity, quality and efficiently complete all tasks assigned while achieving goals of the team. The Clinic Assistant works closely with the patients, Physical Therapists and Office Coordinator to ensure communication, consistency, teamwork and ultimately exceed our patient’s expectations.

Compensation & Schedule

$16-$17/hour based on experience

Elkridge Clinic Monday & Wednesday 2:30 to 7:00pm

Columbia Clinic Tuesday and Thursday 2:30 to 7:00pm

Essential Duties and Responsibilities:

To perform the job successfully the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a friendly upbeat mood and demeanor at the front office
• Must demonstrate professionalism with patients and employees
• Excellent customer service and communication skills
• Reliable and takes initiative to complete tasks and protocol accurately and thoroughly
• General knowledge of FX Physical Therapy services
• Follow proper procedure for patient intake at the beginning of their appointment
• Properly collecting patient copays, deductibles and/or past due amounts in POS system
• Follow up and reschedule all appointments that have been canceled
• Contact new patient leads in order to get them scheduled
• Ensures that the clinic is kept clean, neat and organized
• General knowledge and ability to verify insurance benefits for all new patients
• Qualifications and Skills:
• Able to work varying hours and days to meet business needs
• Effective communicator
• Able to handle multiple tasks simultaneously
• Strong interpersonal skills
• Comfortable working in a fast paced environment
• Comply with dress code
• Problem solver
• Able to take responsibility for actions

Experience:

Preferred knowledge and interest of physical therapy field but not required

Preferred experience and knowledge of verifying insurance benefits but not required

This position description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to create a contract with the employee, or to be an exhaustive list of all responsibilities, activities and skills required of the position and people in the position.