OFFICE ASSISTANT

FX Physical Therapy; Towson (MD); On-site; USD 21,000 - 23,000; Part time

Job summary

FX Physical Therapy is seeking a Clinic Assistant to support daily operations and ensure every patient’s experience aligns with the FX standard of excellence. You will work closely with Physical Therapists and the Office Coordinator to keep patient flow smooth, accurate, and welcoming from arrival to checkout.

The role emphasizes patient communication, insurance verification, copay collection, and appointment coordination in a fast-paced clinic environment.

Qualifications

• Must be able to work varying hours and days to meet business needs.
• Excellent customer service and communication skills.
• Strong interpersonal skills with patients and staff.
• Reliable and takes initiative to complete tasks and protocols.
• Able to follow FX processes and maintain brand standards.
• Comfortable in a fast paced environment and dress code compliant.

Responsibilities

• Maintain a friendly upbeat mood and demeanor at the front office.
• Demonstrate professionalism with patients and employees.
• Verify insurance benefits for new patients.
• Collect patient copays and past due amounts in the POS system.
• Follow up and reschedule all canceled appointments.
• Contact new patient leads to schedule visits.

Skills

Customer service

Effective communicator

Interpersonal skills

Multitasking

Professional demeanor

Job description

Description

Summary:

FX Physical Therapy is committed to providing excellent customer service to each and every patient; we want each patient’s experience to be nothing less than exceptional! The Physical Therapy Clinic Assistant is a direct representation of FX and provides the patients first and last impression of FX Physical Therapy. The Clinic Assistant is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, upbeat, professional, etc.). We require our team to follow our processes and protocols to ensure consistency for the patient’s experience.

The Physical Therapy Clinic Assistant is responsible for working closely with the Physical Therapists and Office Coordinator by supporting the day to day activities and needs of our patients. All employees must model the FX brand by showing passion, creativity, quality and efficiently complete all tasks assigned while achieving goals of the team. The Clinic Assistant works closely with the patients, Physical Therapists and Office Coordinator to ensure communication, consistency, teamwork and ultimately exceed our patient’s expectations.

Essential Duties and Responsibilities:

To perform the job successfully the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a friendly upbeat mood and demeanor at the front office
• Must demonstrate professionalism with patients and employees
• Excellent customer service and communication skills
• Reliable and takes initiative to complete tasks and protocol accurately and thoroughly
• General knowledge of FX Physical Therapy services
• Follow proper procedure for patient intake at the beginning of their appointment
• Properly collecting patient copays, deductibles and/or past due amounts in POS system
• Follow up and reschedule all appointments that have been canceled
• Contact new patient leads in order to get them scheduled
• Ensures that the clinic is kept clean, neat and organized
• General knowledge and ability to verify insurance benefits for all new patients
• Qualifications and Skills:
• Able to work varying hours and days to meet business needs
• Effective communicator
• Able to handle multiple tasks simultaneously
• Strong interpersonal skills
• Comfortable working in a fast paced environment
• Comply with dress code
• Problem solver
• Able to take responsibility for actions

Compensation & Schedule:

$15.50-16.50/hour (based on experience)

Monday-Thursday 3:00pm-7:00pm

Experience:

Preferred knowledge and interest of physical therapy field but not required

Preferred experience and knowledge of verifying insurance benefits but not required

This position description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to create a contract with the employee, or to be an exhaustive list of all responsibilities, activities and skills required of the position and people in the position.