Front Desk Patient Service Representative – Part-Time

Southeast Hospital; Mount Auburn (IA); On-site; USD 36,000 - 48,000; Part time

Job summary

Mercy Hospital Southeast is seeking a Patient Service Representative (PSR) for an orthopedic clinic located at 650 S Mount Auburn. The role handles patient check-in, front desk operations, and scheduling, with part-time shifts (days) and a 24-hour week expectation.

Prior clinic or healthcare exposure is preferred, and the incumbent will complete clinic core front desk training post-hire. Minimum qualifications include a high school diploma or equivalent, strong communication, data entry

Qualifications

• Education: High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to maintain patient confidentiality and accuracy in data entry.

Responsibilities

• Greet patients and visitors and manage check-in.
• Answer phone calls and schedule appointments.
• Maintain patient confidentiality and accurate records.
• Assist with front desk workflows and data entry.
• Collaborate with clinical staff to ensure smooth patient flow.

Skills

Front desk operations

Communication

Data entry

Word processing

Customer service

Privacy compliance

Adaptability

Training attendance

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

MS Office

Job description

Mercy Hospital Southeast is seeking a Patient Service Representative (PSR) for an orthopedic clinic located at 650 S Mount Auburn. The role handles patient check-in, front desk operations, and scheduling, with part-time shifts (days) and a 24-hour week expectation.

Prior clinic or healthcare exposure is preferred, and the incumbent will complete clinic core front desk training post-hire. Minimum qualifications include a high school diploma or equivalent, strong communication, data entry