Patient Experience Specialist – Therapy Services

mercy; United States; On-site; USD 25,000 - 33,000; Part time

Job summary

Mercy Orthopedic Hospital in the United States is seeking a Part-Time Patient Service Representative (PSR) for Therapy Services. You will be the first contact for patients, families, and visitors, handling front desk operations, scheduling appointments, and maintaining accurate records to ensure a smooth patient experience.

The role requires professional, detail-oriented individuals with strong communication, basic computer skills, and a patient-centered approach.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer applications, including data entry and word processing.
• Excellent customer service skills with a patient-centered approach.
• Ability to interact professionally with patients, visitors, providers, and coworkers.

Responsibilities

• Greet patients and verify identification in a prompt, courteous, and professional manner.
• Perform patient check-in, check-out, registration, and appointment scheduling functions.
• Answer incoming telephone calls and direct inquiries appropriately.
• Create and maintain Epic patient charts and ensure electronic health record accuracy.
• Process incoming and outgoing mail as appropriate.
• Scan documents, manage RightFax workflows, and perform general copying and filing duties.

Skills

Verbal & written communication

Basic computer skills

Customer service

Professional interaction

Organizational skills

Confidentiality

Adaptability

Multi-tasking

Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy Orthopedic Hospital in the United States is seeking a Part-Time Patient Service Representative (PSR) for Therapy Services. You will be the first contact for patients, families, and visitors, handling front desk operations, scheduling appointments, and maintaining accurate records to ensure a smooth patient experience.

The role requires professional, detail-oriented individuals with strong communication, basic computer skills, and a patient-centered approach.