Front Desk Patient Guide — Warm Welcome, Four‑Day Week

Deel; Rockwall (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Subsidized Health Care Plans

Free Vision

Free Dental

401(k) with employer match

Paid training and professional开发

Two weeks off over Christmas

Job summary

Oaklin Lane is hiring a Patient Guide to join our Rockwall, Texas clinic. You’ll welcome families, manage check-ins/outs, and guide new patients through intake with empathy and accuracy. You’ll handle phones, emails, insurance questions, and keep patient records current in our EMR system.

The role emphasizes clear communication, teamwork with clinicians, and smooth clinic flow. Four-day work week, on-site, with benefits and professional growth opportunities.

Qualifications

• Experience in a medical front desk or patient intake preferred.
• Strong communication and organizational skills.
• Bilingual English/Spanish a plus.

Responsibilities

• Welcome families and guide them through intake process.
• Manage patient check-ins and check-outs accurately.
• Answer phones and respond to emails clearly and compassionately.
• Verify insurance benefits and explain copays/authorizations.
• Keep EMR records up to date and accurate.
• Support daily clinic operations and scheduling.

Skills

Front desk

Medical office

Customer service

Bilingual

Tools

EMR systems

Phone systems

Office software

Job description

Oaklin Lane is hiring a Patient Guide to join our Rockwall, Texas clinic. You’ll welcome families, manage check-ins/outs, and guide new patients through intake with empathy and accuracy. You’ll handle phones, emails, insurance questions, and keep patient records current in our EMR system.

The role emphasizes clear communication, teamwork with clinicians, and smooth clinic flow. Four-day work week, on-site, with benefits and professional growth opportunities.