Evening Medical Receptionist - Mental Health Clinic

Ellie Mental Health; Rockwall (TX); On-site; USD 22,000 - 30,000; Part time

Job summary

Ellie Mental Health in Rockwall, TX seeks a compassionate Medical Receptionist to be the friendly first contact for patients in our outpatient clinic. You will manage check-ins, scheduling, insurance verification, and confidential communications in a HIPAA-compliant environment.

The ideal candidate has 1–2 years of medical front desk experience, strong communication, empathy, and the ability to maintain professional boundaries in a fast-paced setting.

Qualifications

• 1–2 years medical receptionist/front desk experience.
• High school diploma or equivalent; associate degree or medical office cert is a plus.
• Proficient with EHR/EMR software and MS Office.
• Strong communication, empathy, and confidentiality in HIPAA context.
• Basic insurance verification knowledge.

Responsibilities

• Greet patients, manage check-in/check-out, and distribute intake forms.
• Coordinate schedules for multiple therapists using EHR.
• Answer multi-line calls, route messages, and confirm appointments.
• Verify insurance eligibility and collect co-pays/deductibles.
• Maintain patient confidentiality per HIPAA and crisis protocol.

Skills

Active listening

Emotional intelligence

Stress management

Communication

Professional boundaries

Education

High school diploma

Associate's degree or medical office certification (plus)

Tools

Jane App

TherapyNotes

SimplePractice

Epic

Job description

Ellie Mental Health in Rockwall, TX seeks a compassionate Medical Receptionist to be the friendly first contact for patients in our outpatient clinic. You will manage check-ins, scheduling, insurance verification, and confidential communications in a HIPAA-compliant environment.

The ideal candidate has 1–2 years of medical front desk experience, strong communication, empathy, and the ability to maintain professional boundaries in a fast-paced setting.