Front Desk & Patient Experience Specialist II

Midwest Vision Partners, LLC; Kalamazoo Charter Township (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

PTO program

Company holidays

401(k) match

People-first culture

Job summary

Midwest Vision Partners, LLC seeks a friendly Front Desk/Receptionist to greet patients at our Kalamazoo/Battle Creek clinic, verify demographics and insurance, collect copays, and register patients in our billing system. You will coordinate with providers and staff to keep patient flow smooth.

The role requires strong communication, attention to detail, and accuracy in data entry across multiple medical software programs.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Experience in high call-volume environments is a plus.

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics across multiple medical programs.
• Complete patient registration by reviewing accounts and documents for completeness and accuracy.
• Prepare paperwork for patient visits and verify benefits and eligibility.
• Collect co-pays, deductibles, and co-insurance as needed; respond to account questions.
• Monitor patient flow and adjust workflows; inform clinical staff of changes.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Job description

Midwest Vision Partners, LLC seeks a friendly Front Desk/Receptionist to greet patients at our Kalamazoo/Battle Creek clinic, verify demographics and insurance, collect copays, and register patients in our billing system. You will coordinate with providers and staff to keep patient flow smooth.

The role requires strong communication, attention to detail, and accuracy in data entry across multiple medical software programs.