Patient Services Representative

Specialty Eye Institute; Kalamazoo Charter Township (MI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Robust benefits package (medical, 3rd,

401(k) with company match

Job summary

Midwest Vision Partners, LLC is seeking a Front Desk/Receptionist to warmly welcome patients, verify demographics and insurance, and register patients in the billing system. The role requires coordinating with providers and clinical staff to ensure smooth patient flow across Battle Creek and Kalamazoo offices.

Responsibilities include collecting co-pays, processing documents, scheduling visits, and maintaining accurate records.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Experience in high-volume telephone or reception work preferred.

Responsibilities

• Greet and check in patients professionally.
• Enter/verify insurance information and demographics.
• Manage patient registrations and collect co-pays.
• Schedule appointments and coordinate with staff.
• Reconcile cash and assist with billing inquiries.

Skills

Communication

Customer service

Data entry

Billing software

Education

High school diploma or GED

Tools

Billing software

Medical records systems

Job description

Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

Schedule

• Full-time, 32–40 hours per week. Shifts fall between 7:30 AM and 5:30 PM, Monday through Friday, no weekends.

• Regular travel between our Battle Creek and Kalamazoo offices is required. Occasional travel to support other regional locations may also be requested. New-hire training will be conducted at the Battle Creek office before regular scheduling begins.

What you will be doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned

What you know

Required

• High school diploma or GED
• Strong verbal and written communication skills

Desire

• Telephone operator or high call volume experience
• Proficient in all PSR I duties and has more than 1 year of experience

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.