Entry-Level Front Desk Coordinator – Patient Care

Catalyst Health Group; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Health Savings Account

Paid Holidays and PTO

Referral program

Disability insurance

Job summary

Catalyst Physician Group in Plano, TX is seeking a Front Office Representative I to greet patients, check in/out, answer calls, and deliver friendly, efficient service. As an entry-level role, you will learn the front office workflow and HIPAA-compliant patient interactions in a fast-paced practice.

You will register patients in Phreesia, verify demographics and insurance, collect co-pays, schedule visits, and support the office team while upholding a positive patient experience.

Qualifications

• Excellent communication and organizational skills.
• Basic computer proficiency.

Responsibilities

• Greet patients warmly and professionally and consistently create a positive patient experience.
• Phreesia registration.
• Accurately check patients in and out using the electronic health record (EHR) system.
• Collect and verify insurance information and patient demographics.
• Collect co-pays and balances at the time of service.
• Answer incoming calls and direct messages appropriately.
• Schedule appointments and follow-up visits according to protocol.
• Coordinate rescheduling, cancellations, and no show follow-ups.
• Verify insurance eligibility and benefits in advance.
• Maintain cleanliness and organization of the front office.
• Provide general administrative support to the office team.
• Adhere to patient privacy and HIPAA regulations.

Skills

Excellent communication

Organizational skills

Basic computer skills

Tools

Athena EMR

Job description

Catalyst Physician Group in Plano, TX is seeking a Front Office Representative I to greet patients, check in/out, answer calls, and deliver friendly, efficient service. As an entry-level role, you will learn the front office workflow and HIPAA-compliant patient interactions in a fast-paced practice.

You will register patients in Phreesia, verify demographics and insurance, collect co-pays, schedule visits, and support the office team while upholding a positive patient experience.