Front Desk & Patient Experience Lead - PT Clinic

Granite State PT; Concord (NH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical and Dental insurance

IRA (Simple and Roth) Retirement plan

Generous PTO Policy

7 paid holidays

Employer covered insurance (short/long

term, and AD&D

Job summary

Granite State Physical Therapy in Concord, NH seeks a friendly Front Office Staff member to manage day-to-day front desk operations, greet patients, assist with check-in, scheduling, and co-pay collection, and provide administrative support to a team of 5+ therapists.

You will handle phone management, patient communications, document filing, and basic billing support while maintaining HIPAA compliance and a welcoming experience for patients.

Qualifications

• High School Diploma or equivalent with experience in front office operations and scheduling.
• Experience handling insurance questions, check-in, and billing procedures is a plus.
• Strong customer service, organization, and data management skills.

Responsibilities

• Greet patients warmly and manage check-in, scheduling, and co-pay collection.
• Explain forms, insurance requirements, and ensure paperwork is complete.
• Monitor referrals, schedule evaluations, and manage phone communications.
• Scan, file intake documents, and maintain accurate patient charts.
• Post payments in the billing system and maintain cash handling accuracy.

Skills

Front desk operations

Scheduling

Customer service

Healthcare office experience

Education

High School Diploma

Tools

Prompt billing system

Job description

Granite State Physical Therapy in Concord, NH seeks a friendly Front Office Staff member to manage day-to-day front desk operations, greet patients, assist with check-in, scheduling, and co-pay collection, and provide administrative support to a team of 5+ therapists.

You will handle phone management, patient communications, document filing, and basic billing support while maintaining HIPAA compliance and a welcoming experience for patients.