Front Office Staff

Granite State PT; Concord (NH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical and Dental insurance

IRA (Simple and Roth) Retirement plan

Generous PTO Policy

7 paid holidays

Employer covered insurance (short/long

term, and AD&D

Job summary

Granite State Physical Therapy in Concord, NH seeks a friendly Front Office Staff member to manage day-to-day front desk operations, greet patients, assist with check-in, scheduling, and co-pay collection, and provide administrative support to a team of 5+ therapists.

You will handle phone management, patient communications, document filing, and basic billing support while maintaining HIPAA compliance and a welcoming experience for patients.

Qualifications

• High School Diploma or equivalent with experience in front office operations and scheduling.
• Experience handling insurance questions, check-in, and billing procedures is a plus.
• Strong customer service, organization, and data management skills.

Responsibilities

• Greet patients warmly and manage check-in, scheduling, and co-pay collection.
• Explain forms, insurance requirements, and ensure paperwork is complete.
• Monitor referrals, schedule evaluations, and manage phone communications.
• Scan, file intake documents, and maintain accurate patient charts.
• Post payments in the billing system and maintain cash handling accuracy.

Skills

Front desk operations

Scheduling

Customer service

Healthcare office experience

Education

High School Diploma

Tools

Prompt billing system

Job description

Description

Join Our Team in Concord, NH!

Granite State Physical Therapy is looking for a friendly, organized, and dependable Front Office Staff member to join our Concord team. In this role, you’ll take ownership of the day-to-day front office operations while providing dedicated administrative support to a team of 5+ physical therapists. We’re looking for someone who enjoys staying organized, working independently, helping patients, and keeping things running smoothly behind the scenes. If you’re a people person who thrives in a busy healthcare environment and takes pride in providing excellent patient service, we’d love to hear from you!

Core Responsibilities

Patient Experience & Front Desk Operations

• Greet patients in a warm, friendly, and professional manner
• Assist with check-in, scheduling, and co-pay collection
• Explain clinic forms, policies, and insurance requirements
• Ensure all required paperwork is completed accurately
• Track referrals and insurance questions to minimize patient frustration

Scheduling & Phone Management

• Monitor referrals and schedule evaluations promptly
• Follow up on incomplete scheduling requests
• Accurately schedule appointments and provide visit instructions
• Track no-shows and cancellations and assist with rescheduling
• Answer phones using professional greeting standards
• Document messages clearly and accurately

Records, Documentation & Faxing

• Scan and file intake paperwork
• Verify evaluations and progress notes are sent
• Send and receive faxes and secure messages
• Maintain accurate patient charts

Financial Front Desk Duties

• Collect co-pays and patient payments
• Post payments accurately in Prompt
• Maintain cash box balances
• Prepare deposits as assigned

Office Operations

• Distribute mail
• Maintain office cleanliness
• Assist with supply inventory

Training & Development

• Participate in cross-training for Revenue Cycle Management (RCM) functions
• Demonstrate competency in insurance authorizations, billing workflows, and documentation standards

Benefits:

• Medical and Dental insurance
• IRA (Simple and Roth) Retirement plan with company match
• Generous PTO Policy
• 7 paid holidays
• Employer covered Short-term, Long-term, and AD&D insurance

Requirements

QUALIFICATIONS:

High School Diploma or equivalent with background and skill set consistent with general business operations to include schedule management, insurance billing, billing procedures, business compliance management, customer service, supply management, data management and analysis and general office management skills.

HIPAA STATUS:

Has been determined as eligible for access to use and disclose PHI & EPHI based on work duties and responsibilities in compliance with ‘minimal necessary’ standards

Granite State Physical Therapy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Granite State Physical Therapy complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Granite State Physical Therapy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.