Front Desk & Patient Experience Coordinator

PM Pediatrics Management Group, LLC; United States; On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage front desk tasks in a fast-paced medical setting. You will greet families, answer questions, maintain patient accounts, and support HIPAA-compliant workflows.

The role emphasizes empathy, multi-tasking, and collaboration with site leadership to resolve issues and ensure a smooth patient experience. Requires strong communication skills and a professional demeanor.

Qualifications

• High school diploma or GED.
• Excellent customer service and telephone skills.
• Ability to work flexible work schedules based on office needs.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with leadership to manage complex patient issues.
• Registers patients and maintains accurate accounts, HIPAA compliant.
• Manages incoming patient documents and correspondence.
• Maintains confidentiality of patient accounts and HIPAA adherence.
• Performs opening/closing duties including organizing, stocking, and reconciling.
• Executes other duties as assigned.

Skills

Customer service

Microsoft Office

Communication

Team player

Time management

Organizational skills

HIPAA awareness

Flexible schedules

Education

High school diploma

Tools

Microsoft Office

Job description

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage front desk tasks in a fast-paced medical setting. You will greet families, answer questions, maintain patient accounts, and support HIPAA-compliant workflows.

The role emphasizes empathy, multi-tasking, and collaboration with site leadership to resolve issues and ensure a smooth patient experience. Requires strong communication skills and a professional demeanor.